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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)

Convince & Convert

Just when we thought we, as social media strategists and community managers, could rest up from the twists and turns of the last 18 months, the holiday season is upon us. . If your social media manager is the only one serving as your organization’s social media customer service center, you need to rethink your approach. .

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Vulnerability in the workplace: A career differentiator for women in software engineering

Sprout Social

Starting my career as a woman in software engineering. Finding solidarity through Community Resource Groups. Knowing the power and bond of minority communities, I joined two of our community resource groups almost immediately: Underrepresented Genders in Tech@Sprout (UGIT) & Asians@Sprout.

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Instagram Automation Tools, Software, and Tips to Do It Right

Hootsuite

Much of the software that’s used to automate Instagram activity defies network guidelines. However, there are ethical and effective ways to incorporate Instagram automation software into your work. Don’t post unauthorized commercial communications or spam on Instagram. DO: Use search streams to build community.

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Women in engineering: How I found and started my career as a software engineer

Sprout Social

Being part of EWoCS helped me gain confidence in my schoolwork and empowered me to tackle a new beast: how to find a job as a software engineer. I was hired as a front-end software engineer intern on the Analytics team. I was offered a full-time position as a Software Engineer in July of 2018. . Finding Sprout Social.

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The 9 best reputation management services for your brand in 2024

Sprout Social

A reputation management service is a professional service or software platform that helps individuals and businesses optimize and control how people perceive them.Reputation management services usually include a range of strategies, such as search engine optimization (SEO), content creation, social media management and review management.

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How (and why) a tech company shifted their social strategy from product- to community-focused

Sprout Social

Your first instinct when implementing an organic social media strategy for a technology company would be to showcase your tech, right? But with organic social media (and the elusive algorithms that power it), you can’t target a specific audience. Community is a vague word though. Now, let’s talk about what community means.

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Improve an Entire Community through Fundraising

Waxing UnLyrical

Community fundraising goes beyond raising funds for a specific cause. It provides an opportunity to improve an entire community through the efforts of the fundraiser. Here’s one example of an organization that’s clearly been successful through their community fundraising efforts. Guest Post by Kari Kiel.