Firebelly

NOVEMBER 15, 2012

Everyone has their travel horror story to share — the obnoxious front desk clerk, flight delays, or whatever form of unexpected aggravation. Worse, I somehow lost my credit card between the airport and the hotel. The clerk wouldn’t let me check-in, citing hotel policy. No exceptions, she said. The Oracle Debacle.

Social Media 241

Social Media Hotels Retail Airlines 241

Convince & Convert

JULY 28, 2010

Four high-rise hotels surround Starbucks like castle ramparts, each filled with caffeine-crazed travelers. At least 50% of all hotel rooms (hundreds) have windows that look out directly on the Starbucks roof logo. for most business travelers, it’s also incredibly helpful. You can be helpful, too.

Social Media 150

Social Media Strategy Consultant B2B 150

Convince & Convert

FEBRUARY 24, 2010

Manage Expectations Brandie Feuer is Director of Marketing for the Tropicana Hotel in Las Vegas. Otherwise, you’ll never be able to move fast enough if you’re trying to ponder your options in real-time.

Compete 116

Compete Conference Organization Social CRM 116

Convince & Convert

SEPTEMBER 21, 2010

link] Travel Trends – Social Fallacies, Smaller DMOs, Leading Hotels, Benchmarking, Disneyland Gets twitterjacked « Travel 2.0 [.] link] Social Media Myths and Reality » The Buzz Bin [.] &# And I reply, “I don’t build web sites. I market them.&# Great stuff, thanks Jason. strategy) [.]

Social Media 151

Social Media Strategy Consultant Web 2.0 151

Convince & Convert

AUGUST 4, 2010

Ultimately they are likely losing three customers who travel a lot because of their social media responses, probably more from this than from the room problem – I can overlook an underpaid hourly staff member at the desk or cleaning service. They seem to get it. Still no contact from customer service.

Social Media 132

Social Media Strategy Comments Course 132