Social Media Network Marketing

FEBRUARY 15, 2010

Monday, February 15, 2010 How Businesses Use Twitter Today How Businesses Use Twitter Today Southwest Airlines is using it to let people know about flight changes, conditions and more. Online Reputation Management comprises of various elements. Optionally use this Widget installer to add this link to your blogger blog.

Twitter 50

Twitter Tweetdeck Reputation Airlines 50

Convince & Convert

FEBRUARY 24, 2010

Southwest Airlines has to coordinate its marketing and customer service response, in real-time, create its own content on its blog and Twitter account, while also dealing with the media jackals. It only took Domino’s two employees to put some cheese in their nose , and global reputation suffered. That Twitter widget is cool.

Compete 116

Compete Conference Organization Social CRM 116

Convince & Convert

AUGUST 10, 2010

Personally, I had a problem with an airline recently. It's no longer only about how many widgets you sell in the short term, but who you sell them to. You're building your reputation through your customers. And companies with better reputation and buzz around them should (theoretically) do better than their competition.

Social CRM 134

Social CRM Influencer Klout Social Media 134