Tweet It all started with Lara – a user of social media, unhappy with her wireless company, making a complaint about it on Twitter, the company returned to her and fixed the problem. It is a great story of customer service on social media which one should think about. Brit settled in Copenhagen, working as a Communications Assistant at Vizeum Denmark primarily with social media and online communication. If you say something online – especially on social media! Be Aware of Your Social Media Presence. MORE >>

With billion-dollar and exclusive usage rights in place, the Olympic Games have always been about big money and feverishly policed by lawyers on behalf of brands, content owners and media giants. But the advent of mobile and social — which allow us all to mash up content the way we like and share it with anyone using YouTube, Twitter, Facebook, and other properties — make me question whether anyone (even high-powered lawyers) can hold back the tide. Yes, you read this right. They are also not permitted to share photos or videos from inside the athletes’ village. The upshot? MORE >>

Now fans can find Nationals conversations on their preferred social media channel by simply searching for #Natitude. The team’s branded social media channels offer content for fans to retweet and share (in the same vein as Tough Mudder’s approach ), including strong professional photography, updates filled with Natitude swagger, and the occasional video. The team offers a “ social media clubhouse ” on its site, and branded social network hannels include Facebook , Twitter , Instagram , Pinterest , Tumblr and Google+. MORE >>

This is the highest order and the most valuable outcome of the social media exchange.  The value of social media is relative to the cycle of  social media transformation that is vetted through the marketplace of peers. examine Google, IBM, Microsoft, Wireless, Internet, Broadcasting etc etc.). The difference between today and yesterday is the rate of change created by and through the conversations propagated through social media. Three years ago I read Doc Searls work and in particular The Cluetrain Manifesto.  Did I Get it? Do you? MORE >>

Web Strategy by Jeremiah Owyang Home About Speaking Research Media Contact Subscribe via RSS Connect with Jeremiah: twitter friendfeed linkedin flickr technorati Connect with Jeremiah on twitter @ mattgalloway Wow thanks, I really appreciate that. The issue of lack of scale is resonating with social strategists –as a result, the market is developing new tools that will help them manage them. This is one component of Social CRM, which if you haven’t heard about, please read the report on the 18 use cases of Social CRM. ah, the power of social media! MORE >>