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How to create a complaint management system to protect your brand reputation

Sprout Social

However, complaint management can also be a growth opportunity, providing insights to improve your products, services or customer experience. Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. What is complaint management? Complaints happen.

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Top Five: Social networks invest in quality news

Sherrilynne Starkie

million in Newspack: a fast, secure, low-cost publishing system tailor for small newsrooms. The system allows journalists to focus on writing stories and covering their communities, without having to worry about designing websites, configuring CMSs, or building commerce systems. — SS . Photo by Sam Shavers.

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The Inevitable Corruption Of Social Systems On The Web

Forbes Social Media

Amazon is being filled with lots of fake, paid reviews, and it’s getting harder to spot them, as a result of companies buying positive assessments for their products or negative ones for competing products on Facebook and other social networks.

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Social Networking Stats: Tumblr Serves 20 Billion Page Views Per Month, #RLTM Scoreboard

The Realtime Report

The #RLTM Scoreboard: Social Networking Stats for the Week. Please email marissa@modernmediapartners.com if you have additional updates, or a social network that you feel should be on the list. Facebook: 1 billion active users. via Facebook. Twitter: over 500 million users. via Twopcharts. via TechCrunch. Reddit: 46.8

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Do You Know Your Employees? Social Intranets As The New Talent Management System

SocMed Sean

Along with the details of your position, you have been informed that you have access to a wealth of competitive intelligence, product experience, and innovative thinking at your fingertips. One of the biggest shortcomings of these systems was the method used to capture and maintain the information.

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Social Networking to Advance Your Career

Janet Fouts

Silicon Valley Tech Women held a panel at the shiny new SalesForce offices in downtown San Francisco entitled Leveraging Social Networking to Advance Your Career. Global Social Media Marketing, Cisco Systems. Marilyn Lin Director, Product Intelligence & Enablement, Salesforce.com. LaSandra Brill Sr.

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Revolutionizing Online Conversation: Meet Hedgehog, the Platform Rewriting the Rules of Civil Discourse

Bill Hartzer

Developed over two years by an experienced executive team, Hedgehog isn’t just another social network—it’s a sanctuary for real conversations and a genuine sense of community. Integral to Hedgehog’s ethos is its robust moderation system, underpinned by cutting-edge AI technology.