Customer Satisfaction: Social Media Websites Rank Among The Worst
The Realtime Report
JULY 22, 2014
The bad news: social media websites rank among the worst-performing companies researched by the ACSI. Facebook and LinkedIn generated higher satisfaction this year, but according to their own users, these platforms are still worst in the industry. Overall, e-business websites have seen a 2.9% on ACSI’s 100-point scale.
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