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6 Reasons to Unite Your Customer Service and Marketing on Social Media

Convince & Convert

The report’s authors, Ian Jacobs and Erna Alfred Liousas, say that when brands don’t tackle these silos, “customers lose.”. Giving visibility to the support team on the upcoming editorial calendar pays dividends: Teams can plan resources, write FAQs, and pre-approve response language more effectively. Both teams win big.

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5 Marketing Lessons from Daily Harvest’s Journey to Shipping One Million Smoothies

Buffer Social

“Organizations that get distracted easily by emerging, yet unaligned, segments end up burning through their resources and creating value that doesn’t resonate with their earliest customers,” continues Marandiz. Those aren’t easy links to get, so they’re likely to help the site for a long time to come.”.

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50 (of the) Best Twitter Guides, Stats, Tips and Tools of 2010 (So Far)

Webbiquity SMM

For those unsure of what hashtags are or unaware of their many uses on Twitter, Robin Broitman offers an extensive list of hashtag resources and guides. 36 Twitter Resources: Advanced Twitter Search for Business by Social Media Today. Secrets of Twitter Hashtags (For Those Still Unsure) by Interactive Insights Group.

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Towards a Theory of Digital Literacy: Three Scenarios for the Next Steps

Buzz Marketing for Technology

Even if we adhere to the supposition concerning the learned nature of literacies, we must still tackle the cost-effectiveness aspect of the didactic question: What are we to gain (in skill development) through extensive investment of educational resources? New York: Alfred A. New York: Alfred A. London: Methuen. [69] Technopoly.

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