SocMed Sean

JANUARY 21, 2019

The dangers of ignoring knowledge management is that employees who leave your organization take their “tribal knowledge” with them, resulting in loss of access to the information and increased training costs for the persons’ replacement. Decrease in TOC and increase in FCR often results in an increase of CSat.

ROI 269

ROI Social Media CSR Knowledge Base 269

Harp Interactive

JANUARY 27, 2010

Weather you are using a powerful subscription-based tool like Radian6 or a combination of free tools…definitely set up social media monitoring. You’ll not only expand your knowledge base, you’ll expand your presence by commenting intelligently on them. Social Media Monitoring is key for this.

Engagement 248

Engagement Strategy Radian6 Brand Monitoring 248

Convince & Convert

AUGUST 18, 2010

When doing this, you build the trust that you are a knowledge base, and clients will begin to view you as a partner: whether its in education, strategy, planning/development or execution. I think showing the different questions to ask will help PR firms define overall goals much more efficiently.

Questions 161

Questions Social Media Consultant Education 161