What is a Customer Satisfaction (CSAT) Score? And Why Does it Matter?
Hootsuite
AUGUST 24, 2021
Maybe the customer shares that sentiment via a social media post, a Google My Business review or a DM. One way to always ensure professionalism is to make sure you’ve set up brand guidelines for your social media channels , addressing things like r esponse time, tone and protocol for escalating issues.
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