Laurel Papworth

MARCH 17, 2010

As you probably know, I believe that while marketing and PR want social networks to be about them and their needs, the customer usually has a specific question they want answered, best suited to Customer Service engaging on support and FAQ issues. Twitter: Reputation Management in Social Networks (18). Speaking 2009 (1).

CSR 65

CSR Eventful Social Media Forums 65

Convince & Convert

MARCH 3, 2010

As a relative newbie to the “virtual&# world, our business model is being very successful. Better late than never but thank you for this well taken post. We are approaching 7 figures in sales already this year and making great strides. Social media optimization is a big part of our business for several reasons.

Social Media 122

Social Media Strategy CoTweet CoTweet 122

Almost Savvy

JUNE 18, 2010

It is already an enormous challenge in the real world. For many parents, the prospect of helping their children stay safe in the virtual world is even more overwhelming. The FAQ section should be much more robust. How do we find that balance of holding on and letting go?

MySpace 232

MySpace Review LinkedIn Comments 232

Convince & Convert

APRIL 22, 2010

Twitter is walking into a huge room full of different people meeting together just to get to know each other, socialize, have a few virtual drinks, and relax. Twitter is walking into a huge room full of different people meeting together just to get to know each other, socialize, have a few virtual drinks, and relax.

Social Media 130

Social Media Social CRM Loyalty Web 2.0 130