Webbiquity SMM

OCTOBER 17, 2023

And finally, despite the emphasis on tying content marketing to sales and revenue, the top three content marketing metrics tracked are pageviews (65.8%), email engagement (opens and clicks; 55.2%) and social media engagement (54.9%). Quantity still matters.

Research 257

Research Report Social Media CPM 257

SocMed Sean

JANUARY 21, 2019

That’s why call centers track important metrics like First Contact Resolution (FCR), Time on Call (ToC), Cost per Call (CpC), and – of course – Customer Satisfaction (CSat). When a customer calls on the phone, a customer service representative (CSR) is fully tied-up with that customer until the issue is resolved.

ROI 269

ROI Social Media CSR Knowledge Base 269

Rebekah Radice

DECEMBER 5, 2016

Personalize: Analyze metrics on people’s buying preferences. If CSR’s can’t translate your value, how do you expect your customers to grasp it? Interactions: Provide answers to all your customers’ common questions on their preferred social media channels, in friendly language. And make sure your tech support is flawless!

Trends 146

Trends Social Media Strategy CSR 146

Rebekah Radice

DECEMBER 5, 2016

Personalize: Analyze metrics on people’s buying preferences. If CSR’s can’t translate your value, how do you expect your customers to grasp it? Interactions: Provide answers to all your customers’ common questions on their preferred social media channels, in friendly language. And make sure your tech support is flawless!

Trends 60

Trends Social Media Strategy CSR 60