Buffer Social

JANUARY 27, 2023

It can help us get closer to the customer’s experience and more fully understand what they need from us. It takes a little bit more effort, but it makes the interaction more genuine and it can positively impact the result of the conversation. (2) To me, protecting a customer’s boundary means not over-apologizing.

Issues 109

Issues Conversation Team Exercises 109

SocMed Sean

MAY 1, 2012

As Facebook, Twitter and Google+ continue to grow year on year social media monitoring is now more crucial than ever to find out what your customers are saying about you, whether it be good, or bad. Once an undesirable remark is made about your company the first thing to do is to set about issuing a sincere apology.

Engagement 279

Engagement Social Media Tweetdeck Reputation 279

Sherrilynne Starkie

APRIL 13, 2013

More media coverage resulted. The mis-step on the name could have sunk the franchise before it even got started, but In terms of creating awareness, the aborted launch couldn’t have been more successful. At that time Bytown president Gus Takkale apologized for causing any offence. He said, “It’s a tomahawk dunk.

Sports 310

Sports Consultant Newsletter Team 310

Keyhole.co

JANUARY 15, 2024

You can hone in on any rustling Instagram or TikTok bushes and offer well-timed and articulate rebuttals or apologies. Social listening tools can give you a visual guide to the data, such as graphs, diagrams, heat maps, and more. Then, you can create a more effective response strategy than just issuing a public statement.

Sentiment 52

Sentiment How To Reputation Analysis 52

Ignite Social Media

JUNE 14, 2018

Just last week that platform had to make another apology statement that a software bug accidently switched the default privacy settings of 14 million users to public. Good thing Facebook’s apology campaign will run throughout the summer. We could see this role out more widely within the next few months.

Social Media 112

Social Media Privacy Instagram Review 112

Sherrilynne Starkie

SEPTEMBER 17, 2012

However, blogging is growing more popular than ever before. To provide balance, the review could mention that the waiter was mortified, the chef came out and apologized, and the blogger was not charged for the starter. Mark Twain once said, “Rumours of my death have been greatly exaggerated”. Be honest, but be respectful.

Blogger 367

Blogger Brands Tips Influencer 367

Waxing UnLyrical

NOVEMBER 18, 2012

The apology. And I hope you’ll accept my apology. Since I left India more than 12 years ago (!) You just read An Apology, A Wish and An Adventure , originally posted on Waxing UnLyrical , published by Shonali Burke. An Apology, A Wish and An Adventure. I haven’t been here much lately. I truly am.

Flickr 204

Flickr Travel Eventful Blogger 204

Waxing UnLyrical

NOVEMBER 27, 2012

She apologizes for doing the recap late… yet here I am, posting it more than a month since this chat took place! Jen, you have no need to apologize; on the contrary, many thanks to you for being so committed to the #measurePR community! Please accept my apologies for the delay. Recap of #measurePR on Oct.

Analysis 198

Analysis Metrics Questions Communities 198

Direct Marketing Observations

MAY 13, 2022

Actually, that’s not true, it’s just been a severe case of procrastination and I apologize. Pardon my buzzword bingo but let’s get a bit more… granular. Simply put, more of more. More trials and more tribulations. Why do prediction posts have to be written at the end of the year? Social resets every day.

B2B 112

B2B Social Media Conversation Platform 112

Keyhole.co

SEPTEMBER 20, 2023

Businesses are more likely to work through challenges with their B2B partner if they see long-term value. B2C brand reputation Consumers typically have a lower tolerance for product or service failures and can be more unforgiving of unflattering brand incidents. B2B brands have more scope on LinkedIn and Twitter.

Reputation 59

Reputation Brands Construction How To 59

Firebelly

NOVEMBER 11, 2011

No More Noodles. The company posted around 4 pm Mountain time, an hour before the end of their published promotion, that the picture’s description was badly worded and apologized for the mistake. Again, they apologized… but never actually said what the mistake was nor what their intent was. No bad intentions.

Social Media 194

Social Media Company News Twitter 194

Jason Yormark

AUGUST 26, 2013

It was your standard reality show fare, less “reality” and more artificially created drama. So apologies to The Rock and GoPro. But dammit…when did becoming a hero become so easy? I got pulled into the recent TNT show hosted by The Rock of course called The Hero. But still somewhat entertaining for what it was. However their tagline?

Film 192

Film Influencer Hosting Course 192

The Realtime Report

AUGUST 1, 2012

Yesterday, by apologizing for suspending the @GuyAdams account for the wrong reasons, Twitter showed that it, too, understands that it needs to build a Chinese Wall. More gnashing of teeth, wringing of hands, and Twitter users threatening to boycott NBC and stop using Twitter altogether (myself among them).

Twitter 178

Twitter Privacy Advertising Team 178

Convince & Convert

DECEMBER 24, 2012

A Holiday Fable, with apologies to Dr. Seuss. Whatever the reason, be it knowledge or none, Click to read more » Everyone at the office liked Facebook a lot. But the Grinch at the top of the org chart did not. The Grinch hated Facebook! And social media all! Now, please don’t ask why. No one quite can recall.

Social Media 138

Social Media iPad Facebook Social Networking 138

Dave Fleet

JULY 18, 2011

These resources could be blog posts, knowledge base articles, videos, graphics, whatever (more on that later in this post) — just make sure they’re in the language of your customers, not in business jargon, and that people can link directly to them. Is that ideal? Is that completely egalitarian? Is it practical and realistic?

Tips 353

Tips Social CRM Reputation Knowledge Base 353

Direct Marketing Observations

SEPTEMBER 28, 2011

The airlines tries to make it right and apologizes. The media pick up on it and the issue goes from bad to worse and then the airlines apologizes. The media pick up on it and the issue goes from bad to worse and then the airlines apologizes. The media picks up on it, the issue goes viral, and the airlines apologizes.

Airlines 138

Airlines Meeting Posterous Fashion 138

Convince & Convert

OCTOBER 26, 2014

If you can engineer such a thing, I highly recommend it, as it makes family gatherings far more entertaining. Occasionally, I would plead our case to the more reasonable of the two officers, beseeching him to radio someone in the Diamondbacks ticket office around the corner, who could verify the tickets. It was amazing. Dinner clubs.

Sports 149

Sports Banking Eventful Questions 149

Later

AUGUST 4, 2021

There’s nothing worse than appearing insensitive or salesy when the moment calls for a more tactful response. “During sensitive times it’s more important than ever to respond to comments and DMs from your community. This means going beyond an apology or shifting content for the week — you’ll need to dig deeper.

Social Media 110

Social Media Policies How To Instagram 110

SocMed Sean

SEPTEMBER 26, 2012

So…apologies for the break, but the good news is there a LOT of great posts and social media comics coming soon. If the prospect indicates they would like to learn more about the company/services, it is marked in the Marketing Cloud and Salesforce.com alerts appropriate sales personnel in the company that an opportunity exists.

Radian6 278

Radian6 Engagement Social Media Marketing 278

Waxing UnLyrical

JUNE 14, 2011

From the pitcher: Shonali, My apologies — I just checked out files and don’t see any email replies from you … hmmmm… Mailing address? From the pitcher: My apologies. I’m sure there are more lessons in this, though. Give… no, Take. Way to go to not build relationships, T. What would you add?

Sample 246

Sample Samples Press Release Flickr 246

The Social Media Incubator

AUGUST 3, 2015

If necessary, offer a sincere apology and how you will handle the situation moving forward. Brands are more likely to lose customers when they do comment on such things. If you brand keeps a consistent voice, message, and stays real with the customers, they are more likely to comeback and recommend your brand! How to Respond.

Social Media 100

Social Media Reddit Policies Eventful 100

Waxing UnLyrical

MARCH 19, 2013

Taking an approach like this allows us to reach people through more conscientious, socially responsible communications, and illustrates the impact this will have on our audiences of decision-makers within our companies and client organizations. “a apologies, Shonali!). Responsibly-designed research.

Communities 239

Communities Case Study Patterns Study 239

Twist Image

DECEMBER 13, 2011

We have to remember that media has become a lot more like conversational talking than in the past, when media was mostly a pre-recorded platform (or - at the very least - one with a ten second delay). The age of the apology. talks about the power of apologizing in his last book, The Little Big Things. There's a mess in the mass.

Social Media 111

Social Media How To Guidelines Publishing 111

Sprout Social

AUGUST 10, 2022

Data from IZEA shows that 62% of consumers trust influencers more than they do celebrities. Starbucks closed down more than 8,000 stores to conduct racial bias training. The CEO, Kevin Johnson, also apologized to the two customers personally. Rebuilds trust in your brand. Starbucks offered to pay their college tuition.

Influencer 132

Influencer Marketing Reputation Collaboration 132

Social Media Strategies Summit

JANUARY 22, 2021

Isolation and physical distancing have forced us to embrace technology now more than ever; newfound importance has been infused into community building; growing support for local businesses has emerged. Texts are both more convenient (says 76% of millennials ) and less disruptive (agree 63%). Enter P2P texting.

Strategy 209

Strategy Marketing SMS Mobile 209

Keyhole.co

NOVEMBER 17, 2023

The CEO of Starbucks had a meeting with the men to offer a personal apology. The company also put out a public apology via its social media platforms and announced that it would be reviewing its policies and conducting racial sensitivity training for employees. Knitters were often at the forefront of these complaints.

Examples 59

Examples Brands Sentiment Reputation 59

Firebelly

DECEMBER 2, 2013

I apologize in advance if you are a shopping addict, because these three apps listed below will only make your addiction worse: #1. No more searching for where to buy the item you just pinned or finding out it is just someone’s crafting project. The app uses your current location and gives you deals that are around your area.

Buy 151

Buy Price Project Review 151

Small Business Mavericks

JUNE 17, 2013

On top of that, they delete all of your posted data from the past ten years – no more photos, no more videos, no more wall posts, no more comments, no more Likes, and no more group or page information. They apologized for limiting the features, not getting rid of the personal data.

Data 101

Data MySpace LinkedIn Groups 101

Hootsuite

FEBRUARY 24, 2020

In general, posts with visuals get more views, likes, and shares than posts that don’t. Have more questions? Is the copyrighted work highly creative, or more fact-based? And they’re also what we click on. But sourcing images for social media isn’t always straightforward. What is fair use? In fact, Section 107 of the U.S.

Social Media 145

Social Media Public Domain Creative Commons Fair Use 145

Janet Fouts

FEBRUARY 4, 2011

Apologize sincerely and move on. WSJ: Kenneth Cole Apologizes For Tweet About Egyptian Protests. Hey, if you’ve got any more, add to the list. This isn’t the first such blunder , nor will it likely be the last. So what lessons can we take away from this kind of thing? You are not in a vacuum. Blah, blah, blah.

Reputation 131

Reputation Social Media Twitter Types 131

Bill Hartzer

JULY 15, 2014

Here’s part of the post and statement from Google that was just made regarding real names: …Today, we are taking the last step: there are no more restrictions on what name you can use. People will ultimately trust you more as a result. Google just dropped their real name policy. Google Search Engines'

Policies 117

Policies Google Engineering YouTube 117

Ignite Social Media

JANUARY 11, 2018

There’s always someone online, and, more often than not, it’s quite a few someones. If your brand simply can’t manage to execute this type of always on coverage (which is the case more often than not), then there are still a few guidelines to follow to ensure that your brand is best represented, despite the occasional offline hiatus.

Social Media 110

Social Media Brands Guidelines Resources 110

The Realtime Report

JUNE 25, 2019

More than 50 percent of employees note that meetings are a waste of time that could be spent working. If you’re using a service provider, assess the technologies they use, and be sure to find out more about their backup plans. If you can’t get out of a bad environment, apologize at the beginning of the call.

Conference 70

Conference How To Meeting Software 70

Hootsuite

JUNE 16, 2022

For example, they may not be able to understand more complex questions, or they may give nonsensical answers if the question is not worded correctly. You should not use them to craft apologies to your spouse, write your wedding vows, or as a stand-in therapist. but they will become more refined as they continue to evolve.

FAQ 89

FAQ Template Templates Retail 89

Convince & Convert

MARCH 31, 2011

As more and more companies ramp up their Twitter presence, the likelihood that something off-message will slip by the digital goalie goes up considerably. As usage of tools like CoTweet (client) and Hootsuite soar, this becomes an ever-more-likely scenario. Twit happens. Twit Happens #2 – Tone Deaf. In most cases, no.

Types 161

Types Training CoTweet CoTweet 161

Bill Hartzer

DECEMBER 16, 2011

I cannot possibly forget Robert Scoble’s apology to the SEO community as a whole, saying that he was wrong. While not directly related to Search Engine Optimization, the SEO industry is much more critical when it comes to Google. Robert Scoble Apologizes to the SEO Industry. And finally, We cannot possibly forget Yahoo!

Engineering 137

Engineering Yahoo SEO Discount 137

Hootsuite

DECEMBER 13, 2022

No apology necessary. Get more engagement. Less is more. The assignment was fully understood (or understood the assignment ). You need to try this. Your wish is our command. school is in session. Just trying to help. Thanks but no thanks. Run don’t walk to snatch this up. Choose your fighter, edition. You asked, we listened.

Hashtag 105

Hashtag HootSuite SEO Travel 105