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Is Your Business Using All 4 of These Core Customer Experience Metrics?

The Realtime Report

Is Your Business Using All 4 of These Core Customer Experience Metrics? To close this gap, here are four customer experience metrics that all businesses — B2C, B2B, and B2B2C — should be using to constantly raise the bar and delight customers: Net Promoter Score (NPS). Just how important is it to “wow” customers these days?

Metrics 79
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31 free social media templates that will elevate your workflows

Sprout Social

Use it to outline goals, draft usage policies and vet AI technology vendors so you can continue to innovate with your strategy. Social media metrics map There are hundreds of social media metrics you can report on. You use this social media metrics map, of course. Download the template 8. Get the template 20.

Template 105
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5 Take-Aways on Social Media and Politics

Dave Fleet

Take-away: Share of voice is only one metric. Look at other metrics alongside it, and analyse those metrics to provide useful insights and recommendations. If your policies are poor, good communications won’t help. Social media doesn’t reach everyone. …and neither does the Globe and Mail.

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Everything You Should Know About Facebook’s Commerce Manager

Hootsuite

Analyze your delivery and customer service metrics. Enter your return policy and customer service email and click Save. Analyze your delivery and customer service metrics. Click on Insights in the left tab of Commerce Manager, and you’ll see an overview page with key metrics like product page clicks. Manage inventory.

Metrics 100
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Everything You Should Know About Facebook’s Brand Collabs Manager

Hootsuite

Comply with the branded content policies. Comply with the partner monetization policies. Follow the policies for prohibited and restricted content. Audience on Facebook: Choose which of your audience metrics to show to potential brand partners. Be a page admin for the relevant page. Track paid partnership performance.

Brands 95
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Top AI use cases in marketing to elevate your 2024 strategy

Sprout Social

It’s providing them with critical brand insights from social listening to inspire engaging content, personalize customer care and dig deeper into performance metrics. Plus, initiating and developing an effective AI use policy for employees so there is a concrete framework they can work around to benefit from AI software.

Strategy 124
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How to create a complaint management system to protect your brand reputation

Sprout Social

Set a policy for each type of customer and complaint Once you’ve categorized your customer and complaint types, create guidelines for handling and resolving specific issues. Create training materials that cover the fundamentals of complaint management and outline company policies and procedures.