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Is Your Brand Ready for Customer Service on Social Media?

Ignite Social Media

Social media is meant to be one thing and one thing only – and that’s social, right? This may not be surprising if you work in social media since this trend with needing customer service on social has been growing very quickly, especially over the past year.

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4 Retailer Tips for Marketing to Consumers

Convince & Convert

In an era where customer service is so important, retailers and business owners must always remember to keep this in mind. Yet, how can retailers make sure that their consumers are not only getting the message they want to send, but also getting a message the consumer actually wants to hear? Loyalty is Key.

Retail 60
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Top five: New features tools and services from the ‘Big Three’ (plus Pinterest)

Sherrilynne Starkie

Each week, I’ll highlight the five most important social media news stories of the week (according to me!). This is big news for retailers and lifestyle brands wishing to boost instore sales. Ephemeral content is known for boosting audience engagement and loyalty, so watch for brands to pile in. Sherrilynne Starkie.

Features 230
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The New Kind of Customer Loyalty Your Company Needs

Convince & Convert

The reality is that customer centricity has been on the radar of brands for some time now thanks to connectivity; social media platforms and a mobile-first culture have changed the ways consumers engage with brands and their expectations of those brands. Get our Definitive email newsletter. Here are four areas to focus on.

Loyalty 60
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How to find & vet content creators for your next campaign

Sprout Social

Whether it’s an email newsletter, a video on TikTok, the words on a billboard or a photo on social media, it’s what drives customers to either make a decision about your brand or, at the very least, makes your brand memorable. If one thing remains true, it’s that there will always be a need for content. Ask your followers.

Campaign 103
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The 15 Best Shopify Apps to Help Grow Your Ecommerce Store

Hootsuite

Bonus: Learn how to sell more products on social media with our free Social Commerce 101 guide. Within ten minutes of installing the Heyday Shopify integration , every customer question (on the web, chat, or social media) will be visible in your Heyday inbox. Increase conversion, loyalty, and customer retention.

FAQ 97
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Studies Determining The Value of a Facebook Fan

Mindjumpers

Tweet At the moment, there is much discussion going on about the actual ROI of a social media presence. Many businesses going social are not sure how to measure their social media efforts and this makes them question how much to invest online. million in equivalent media over a year.

Hitwise 255