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The KISS Method For Determining Social Media ROI

SocMed Sean

The loss of this knowledge can ultimately impact your customer satisfaction if the tribal knowledge was never captured in any organizational knowledge base. Wikis, idea networks, blogs, and social Intranets are a great tools that can be used to encourage employees to share what they know.

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Connecting 2 the World: Is constructing knowledge based on analysis a work literacy skill?

Buzz Marketing for Technology

Is constructing knowledge based on analysis a work literacy skill? One problem I see with all of the data and communication tools available to students is the lack of training on how to problem solve and conduct an analysis. Imagine giving workers this tool in knowledge work. Group communication and the wiki.

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Customer service tiers: What they are and how to create them

Sprout Social

That said, customer support tiers typically scale from zero to three, and include the following: Tier 0: This tier encompasses self-service portals such as FAQs and knowledge bases, along with bot support. These tools empower customers to independently resolve issues, offering a time and effort-saving solution for both parties.

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6 Tips to Boost Your Customer Support Efficiency

The Realtime Report

One way to be proactive in supporting customers is by creating a knowledge base for the questions that they may ask before and after their transaction with you. Another way to utilize technology for improving customer support is to gather insights with tools such as Aceyus call center analytics software.

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Community Bootstrapping: Tools & Strategies To Build A Community.

Jason Yormark

There are incredible tools and services at your disposal, most of which don’t cost a dime. I won’t dive into the tactics of how to use these tools in this post, but below I reference the ways any person or business can build a community on a limited budget. But that doesn’t mean you can’t build yourself a thriving community.

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How to create an effective LinkedIn Business Page in 6 steps

Sprout Social

LinkedIn is a powerful marketing tool for any business, particularly in the B2B landscape. First, you can manage your page Natively on LinkedIn via Page Admins or use a more effective tool like Sprout Social. Monitor your LinkedIn analytics using the in-built analytics tool. But that’s not to say that it can’t be done.

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Why AI Will NOT Take All Our Jobs

The Realtime Report

In 2017, IT industry analyst Gartner Group predicted that by 2020 AI would have created 2.3 Robotic process automation (RPA) is a group of technologies used to eliminate manual effort in repetitive business process workflows. So, there will be a net gain in job creation. million jobs while eliminating only 1.8 million jobs [6].

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