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Connecting 2 the World: Is constructing knowledge based on analysis a work literacy skill?

Buzz Marketing for Technology

Is constructing knowledge based on analysis a work literacy skill? Is constructing knowledge based on analysis a work. Group communication and the wiki. skip to main | skip to sidebar. Connecting 2 the World. Connecting ideas, cultures, and disciplines. Monday, July 14, 2008. Subscribe to this blog. Blog Archive.

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The KISS Method For Determining Social Media ROI

SocMed Sean

The dangers of ignoring knowledge management is that employees who leave your organization take their “tribal knowledge” with them, resulting in loss of access to the information and increased training costs for the persons’ replacement. Decrease in TOC and increase in FCR often results in an increase of CSat.

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Customer service tiers: What they are and how to create them

Sprout Social

That said, customer support tiers typically scale from zero to three, and include the following: Tier 0: This tier encompasses self-service portals such as FAQs and knowledge bases, along with bot support. User Teams enable you to define appropriate groups of users who should receive and respond to different types of messages.

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6 Tips to Boost Your Customer Support Efficiency

The Realtime Report

One way to be proactive in supporting customers is by creating a knowledge base for the questions that they may ask before and after their transaction with you. Create focus groups and panel studies to get a more complete picture of what your customers are thinking about your brand and how satisfied they are with your service.

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Why AI Will NOT Take All Our Jobs

The Realtime Report

In 2017, IT industry analyst Gartner Group predicted that by 2020 AI would have created 2.3 Robotic process automation (RPA) is a group of technologies used to eliminate manual effort in repetitive business process workflows. So, there will be a net gain in job creation. million jobs while eliminating only 1.8 million jobs [6].

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Eight Tips for Scaling Social Customer Support

Dave Fleet

These resources could be blog posts, knowledge base articles, videos, graphics, whatever (more on that later in this post) — just make sure they’re in the language of your customers, not in business jargon, and that people can link directly to them. Structure for scale.

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Connecting 2 the World: Lessons Learned in Working with International Virtual Groups

Buzz Marketing for Technology

Lessons Learned in Working with International Virtual Groups. Each day, as she worked in cross-cultural groups, she gave her insights into working with an international group in a virtual environment. If one system or process does not work, groups should be flexible enough to change it so it does work. at 7:25 AM.

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