Sprout Social

JUNE 27, 2023

Review analysis is the process of analyzing customer feedback from various sources such as social listening data, review forums, customer service data and surveys to get targeted brand insights. These could be product issues, advertising campaigns, customer service or even sensitive issues gaining ground.

Review 128

Review Brands How To Analysis 128

The Realtime Report

AUGUST 14, 2019

Additional data from Parks Associates: 35% of consumers report experiencing a data privacy or security issue in the past 12 months. .” Early CONNECTIONS Summit sponsors include Alarm.com, Sprosty Network, and Trusource Labs. Smart thermostats and networked cameras are the most highly adopted smart home devices.

Insurance 127

Insurance Forums Privacy Journal 127

Sprout Social

AUGUST 22, 2023

Important sources for conversational analytics include social media listening, virtual agent and chatbot interactions, customer care emails, review forums, sales calls and other feedback channels. These could be direct messages on your social channels or chatbots, or discussions on customer forums.

Analytics 85

Analytics Conversation Brands Sentiment 85

Webbiquity SMM

MARCH 31, 2020

Fed up with the cancel culture attacks on anyone who dares express a sensible viewpoint, and the general adolescent nonsense so prevalent on the platform (when a hashtag like #thingspeoplestickuptheirbutts is trending, Twitter does not present itself as a forum for serious business discussion). The post Twitter for Business: Is It Time?

Twitter 228

Twitter B2B LinkedIn Brand Monitoring 228

Sprout Social

AUGUST 21, 2023

In this article we’ll define what AI ethics are, why brands should be concerned and the top ethical issues facing marketers, including job security, misinformation and algorithmic bias. AI misuse or neglecting ethical concerns can result in a damaged brand reputation, product failures, litigation and regulatory issues.

Marketing 90

Marketing Privacy Policies Issues 90

Social Media Strategies Summit

FEBRUARY 24, 2021

Social listening can cover the whole of the web, often focusing on sites like blogs and forums alongside social media. Forums and messaging boards devoted to the hobby were also awash with people discussing migraine treatments. As you can likely imagine, monitoring the entire internet is no easy task.

Social Media 147

Social Media Strategy Sentiment Marketing 147

Sprout Social

OCTOBER 19, 2023

Monitoring your digital reputation involves a wide variety of channels, including: News and earned media Forums (especially Reddit and Quora) Social comments and discussions Videos (think: YouTube) Third-party review sites and review aggregators How is online reputation monitoring done? Comments, forum posts, podcast mentions, you name it.

Reputation 97

Reputation Sentiment Analysis Notification 97

Small Business Mavericks

MARCH 20, 2014

It can be blog comments, forum posts, guest articles, author bios, or anything that is created by your website’s users and published on your website, blog, forum, or other Web property. You can handle customer service issues, receive feedback from customers that leads to improved service, and get new ideas for going forward.

UGC 105

UGC Forums Content SEO 105

Dave Fleet

MAY 10, 2010

Facebook still offers no effective way to monitor your brand; however as more and more Facebook content is made available on the wider web, you may see more spill-over if an issue does bubble up, and these pages make it more important than ever to catch those issues when they do. Tags: facebook issues management. Who will do it?

Communities 419

Communities Brands Wikipedia Microsoft 419

SocMed Sean

DECEMBER 6, 2011

Recently, I have been having issues with my iPad. But the most egregious error on Apple’s part is the fact that they provide product forums, but don’t allow their employees to participate or comment. Why bother leaving the issue live if no one from Apple is allowed to comment. It explained a lot to me, though.

Apple 235

Apple Social Media iPad Policies 235

Pixlee

MARCH 11, 2021

Yet, only 15% of business owners address reputation management issues. Getting ahead of issues before they snowball can be challenging, but with these steps, brands can take a multifaceted and proactive approach to finding the gaps in their reputation management strategy. What to do with Mentions: Crisis Communications Map.

Reputation 96

Reputation Strategy Brands Review 96

Webbiquity SMM

FEBRUARY 14, 2020

There’s nothing wrong with taking a stand on issues, but make sure your content is positive, not angry or hateful. Social media itself is teeming with self-help groups and forums that aim to help like-minded professionals. Be careful with politics. An Awesome Opportunity. 79% of the U.S.

Skills 165

Skills Social Media Social Media Management How To 165

SocialFish

APRIL 7, 2011

But few of the writings address the issue of why. Then someone invented email discussion forums, and many members would be angry if you took them away. But back then these forums were considered a hazard to productivity, employers wanted to limit access.

Policies 222

Policies Social Media Handbook Guidelines 222

Dave Fleet

JULY 18, 2011

My apologies to the purists out there who think everyone should be treated equally, but if one person could cause a major issue for your company while another is lower-profile, I’m going to prioritize accordingly. Severity of issue. Spread of issue. Is that ideal? Is that completely egalitarian? …etc.

Tips 353

Tips Social CRM Reputation Knowledge Base 353

Likeable

JANUARY 6, 2021

It’s no longer optional for brands to take a stance on these issues. So, many folks have joined private groups and forums in an effort to customize their experiences—especially on Facebook. 2020 brought with it a global pandemic, an uprising against racism and police brutality, and historic wildfires due to climate change.

Trends 128

Trends Social Media Forums Groups 128

Sprout Social

JANUARY 9, 2024

When applied in marketing, AI analytics extracts meaningful insights from various data sources such as social media listening, review websites, customer forums and survey data. Customers expect personalized service that’s more than just resolving an issue quickly. They want a personalized interaction that’s authentic and engaged.

Analytics 114

Analytics Sentiment Analysis Patterns 114

Sprout Social

MAY 24, 2022

Consumers don’t want to wait hours or several business days, they want instant gratification when resolving order issues or asking product questions. The pandemic, stakeholder activism and social justice issues have permanently reshaped the communications arena. A case for accessibility and inclusion.

Social Media 131

Social Media Marketing Social Media Management Issues 131

The Social Media Incubator

MAY 29, 2014

As social media becomes more prevalent, business owners are faced with numerous legal issues. Who is going to take issue with my content? Often, looking to the internal policy of the forum rather than engaging in litigation can resolve trademark usage disputes. photo courtesy: Getty Images . What can I say? How can I say it?

Social Media 144

Social Media Policies Social Networking Forums 144

ProBlogger

MAY 31, 2023

Copyright Issues Copyright laws vary, but in general, using copyright-protected images as extracts or complements to your posts falls under Fair Use or Fair Dealing. These forums often contain valuable information and discussions on similar problems. What services are there to help bloggers with images?

Fair Use 35

Fair Use Forums Blogger Library 35

Waxing UnLyrical

JUNE 24, 2019

Consider STEM professionals, who regularly share issues and wins in forums with their tribe. Think about what inspires them to share content. The micro influencer is often more motivated to share knowledge and relevant information with their community. Their motivation is the overall betterment of science and technology.

Influencer 237

Influencer Authentication Survey ROI 237

Keyhole.co

SEPTEMBER 20, 2023

Use social listening to track brand mentions across different social networks and forums. It helps you to stay on top of your audience’s changing perception and notice PR issues you must prioritize. Create blog posts and articles around issues your brand aims to solve. Join online forums and communities related to your industry.

Reputation 59

Reputation Brands Construction How To 59

Oktopost

MARCH 20, 2022

Your Social Inbox will aggregate all network mentions, but if the customer didn’t tag your company, spelled your name incorrectly, or took their issue to a forum or blog, you won’t see it.

Conversation 118

Conversation Sentiment B2B Module 118

Kikolani

OCTOBER 11, 2012

From bad reviews to malicious forum posts to negative word of mouth, your reputation precedes you for good or for ill. The only way to increase sales, when this happens, is to tackle the issue head on. It’s worth the effort to sign up to a forum or respond to a blog post and engage your antagonists. Engage Bad Press.

Reputation 152

Reputation Forums Press Release Review 152

Buzz Marketing for Technology

OCTOBER 10, 2008

Discuss in My Forum. Sign up for my Newsletter My Blog My Forum. Search By Category Gifted 101 Nurturing Gifts and Talents Social / Emotional Issues Testing Education Options School Issues Gender Issues Young Gifted Children Gifted Teens Profoundly Gifted Gifted Minorities Gifted and LD Family Life Books and Toys Where to Find Help.

Hotels 280

Hotels Energy Forums Policies 280

SocialFish

FEBRUARY 14, 2019

This is a great slide deck by Rawn Shah, social business strategist at IBM, one of the most social organizations we know of – from his presentation at the Social Business Forum in Milan last week. Read this pensive post by John Stepper for more on that event).

Organization 100

Organization Diagrams Banking Forums 100

Small Business Mavericks

DECEMBER 5, 2012

Subscribe to all competitor newsletters through that e-mail address, and read every issue. Join community forums – Your competitors are hanging out in the top forums that serve your niche. Join community forums – Your competitors are hanging out in the top forums that serve your niche.

Forums 101

Forums Newsletter Feed Reader Yahoo 101

Direct Marketing Observations

MAY 14, 2010

Social media create new bullying issues for schools; Collier forum set for Monday. I’m compiling an exhaustive list of blog posts and articles related to Facebook, children, and privacy and how it impacts all of us. Stay tuned for the wiki. I hope it helps. Facebook: Children evade social websites’ age limits.

Wiki 214

Wiki Facebook Privacy Forums 214

Sprout Social

OCTOBER 19, 2023

Social media scheduling and posting Social media teams juggle multiple priorities, from responding to timely customer issues and queries to making sure they don’t miss scheduling content and post deadlines. Check out Sprout’s social ad reporting capabilities to boost ROI from the paid content you’re scheduling.

Strategy 129

Strategy Sentiment Marketing Analysis 129

Buzz Marketing for Technology

JANUARY 25, 2012

There is obviously a clear need to understand what the general public perceives as your biggest issues and to have a feedback loop to measure your progress on these key issues. You need to analyze trends of what’s being said across the issues that are important to your company. But where do you start?

Microblogging 187

Microblogging Trends Forums Apple 187

The Realtime Report

APRIL 3, 2019

As a business owner, it can feel as though you are faced with a never-ending cycle of issues, problems, and challenges that you need to solve. This company has been around since 1995 and works with employers to ensure they get a customized solution to their staffing issues. Finding Talented and Skilled Employees – Tips To Help.

Skills 79

Skills Tips Forums Issues 79

Idaconcpts

NOVEMBER 29, 2012

There are various forums within the council, including a mobile forum, a service provider forum and an entrepreneur forum. Uncertainties arose when the Supreme Court in February this year ordered cancellation of all 122 licenses issued in 2008 by the then communications minister A.

Forums 123

Forums Industry Policies Apple 123

Sprout Social

FEBRUARY 15, 2024

However, if you see negative comments, it’s time to scan through their feedback to determine what is causing the issue. Social listening tools like Sprout help brands surface the big issues, from customer service hold-ups to product defects and more.

Engagement 106

Engagement Tips Loyalty Metrics 106

Talkwalker SM

JANUARY 25, 2016

After having arrived 20 minutes late to chair a panel on Cancer research, Vice President of the United States Joe Biden apologised profusely to the waiting audience, joking that the World Economic Forum in Davos had become so popular that even the Secret Service couldn’t get through the traffic caused by the world’s elite.

Forums 64

Forums Analysis Influencer Social Media 64

Sprout Social

OCTOBER 15, 2020

Monitoring your brand can help you stay on top of your reputation and handle customer issues before they get out of control. Listening to reviews and feedback online and having a process for responding and handling those issues can increase audiences’ trust in your brand and show that you actually care about what customers are saying.

Brand Monitoring 141

Brand Monitoring Brands Sentiment Reputation 141

Sprout Social

NOVEMBER 8, 2023

This allows you to react promptly, preventing issues from snowballing. For example, let’s say a video game company drops a new game and monitors social media and gaming forums for player reactions. You could roll out an update to fix the issue and potentially avert a drop in sales.

Sentiment 111

Sentiment How To Analysis Review 111

Buzz Marketing for Technology

SEPTEMBER 29, 2010

They identified around 60 Million conversations (per year) across blogs, microblogs such as Twitter, discussion forums and social networks like Facebook and other enabling technologies such as YouTube, Vimeo and Flickr relating to Energy.

Social Media 230

Social Media SM2 Energy Microblogging 230

agora pulse

MAY 16, 2019

Search forums, social media, and review sites like Yelp to see what people are saying about these related topics. In addition to searching social media, why not try related blogs, Reddit, or niche forum sites? Social media is great for responding to customer questions or issues. Track your keywords. Find micro-influencers.

Construction 103

Construction Forums Review Reddit 103