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How to Use Social Listening to Retain More Customers

Webbiquity SMM

In software development, for example, that means prioritizing new features requested by existing users over new functionality that may (or may not) help win more new deals. In fact, almost 61% of businesses currently have a social listening system. This list should also include industry-specific keywords.

Sentiment 142
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The Dark Web: DDoS Attacks Sell for As Low As $10 Per Hour

The Realtime Report

The World Economic Forum’s “ Global Risks Report 2020 ” reveals that, in the United States, the chances of catching and prosecuting a cybercrime actor are almost nil (0.05%). Suffering a DDoS attack could be inevitable, especially if the business operates in a high-risk industry. Make sure your systems are up to date.

Banking 158
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How to supercharge your marketing strategy with AI automation

Sprout Social

The intuitive collaboration between artificial intelligence (AI) and human effort is driving innovation across a range of industries such as health sciences, supply chain management, manufacturing and research & development. The model is further refined so it is specific to your business and industry.

Strategy 104
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Twitter for Business: Is It Time?

Webbiquity SMM

Though 90% of B2B software companies are on Twitter , barely half are active. They are sick of the hate, the profanity, the pointless MAGA-vs-“the resistance” diatribes, the bots and trolls, the whole outrage industrial complex. But it’s not. button is kind of lame for business use.

Twitter 228
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Conversational analytics: How to use social listening for brand insights

Sprout Social

In doing so, they have leveled the playing field for brands of all sizes and industries. Important sources for conversational analytics include social media listening, virtual agent and chatbot interactions, customer care emails, review forums, sales calls and other feedback channels. How does conversational analytics software work?

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Will Clubhouse be the Next Apple?

Webbiquity SMM

For content creators, Clubhouse provides a forum where you can set up a “room,” invite people (and other Clubhouse users can decide to join in), and have a conversation. It was a closed, proprietary system released at a time when open systems were all the rage. An Android version is in the works.

Apple 215
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AI ethics: How marketers should embrace innovation responsibly

Sprout Social

AI ethics is a system of moral principles and professional practices used to responsibly inform the development and outcomes of artificial intelligence technology. There have been several large cases of bias with AI-generated artwork, chatbots, facial recognition software, algorithms and AI tools for hiring practices.