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10 Steps to Build Your Social Customer Care Strategy

Social Media Strategies Summit

americanair (@AmericanAir) September 11, 2023 Draft a policy to help your support team decide when to continue the conversation through public-facing channels or move to private messages. Build a Hub of Answers to FAQs There are likely a handful of questions your customer support team must repeatedly deal with.

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100 Examples of Corporate Social Media Policies

Koka Sexton

The following table contains the names of over 100 companies and organization that have published their Employee Social Media Policies or Guidelines online… The left side column is the name of the organization, and it is linked to their organizational or corporate home page. Policy Title. Template: Internet and Email Policy.

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How to create a complaint management system to protect your brand reputation

Sprout Social

Set a policy for each type of customer and complaint Once you’ve categorized your customer and complaint types, create guidelines for handling and resolving specific issues. Create training materials that cover the fundamentals of complaint management and outline company policies and procedures.

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Stay Safe on Social Media: 6 Rules for Lawyers and Law Firms

Hootsuite

This blog outlines why law firms and lawyers need social media rules, six rules to follow, the importance of a law firm’s social media policy, and some social media ethical issues for lawyers. Bonus: Get a free, customizable social media policy template to quickly and easily create guidelines for your company and employees.

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Dark Social in 2023: Here’s Why (and How) You Should Track It

Hootsuite

Or, learn new questions buyers have about products and use that to revise their product descriptions or FAQ pages. A recent Cisco survey shows 89% of consumers care about and want control of their data, and 44% of those have switched companies due to disagreeing with data sharing and privacy policies.

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HIPAA and Social Media: 5 Tips to Stay Compliant

Hootsuite

Bonus: Get a free, customizable social media policy template to quickly and easily create guidelines for your company and employees. Every organization covered by HIPAA should have a sanctions policy for violations. The policy needs to clearly outline how HIPAA affects social media. What does HIPAA say about social media?

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Can You See Who Views Your VSCO? Understanding Privacy and User Experience on the Popular Photo Platform

BeingOptimist

FAQS Why can’t I see who views my VSCO profile? You should also be aware of the app’s Data protection policy before you download it. The privacy policy will inform you of what facts the app stores and how it uses that data. Right now, VSCO doesn’t have a feature that can track who has viewed your profile.

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