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Leading Companies for Customer Service, On and Off Social

Buzz Marketing for Technology

This webinar featured Jason Kapler ( @ jasonkapler ) Vice President of Marketing at LiveWorld, Dan Gingiss (@ dgingiss ) Head of Digital Customer Experience and Social for Discover Card and Kristina Libby (@ KristinaLibby ) Head of Consumer Communications at Microsoft. We discussed a ton of ideas on how customer services on and off of social need to scale.

57 Social Media Policy Examples and Resources

Dave Fleet

LiveWorld. Over time I’ve found myself doing more and more foundational work for organizations looking to dip their toes into social media. One of the key elements of this work, in my opinion, is creating a social media policy that fits well with the organization’s goals, culture and risk tolerance. But where to start? As it happens, lots of organizations publish their social media guidelines online, ready for you to review and use yourself. Here are 57 61 great social media policy templates and resources to use when building your own. thanks for the suggestions in the comments!). Cisco.

100 Examples of Corporate Social Media Policies

Koka Sexton

LiveWorld. The following table contains the names of over 100 companies and organization that have published their Employee Social Media Policies or Guidelines online… The left side column is the name of the organization, and it is linked to their organizational or corporate home page. Organization. Policy Title. About.com. Template: Blogging and Social Media Policy. About.com. Cicso.

Best Facebook Marketing Tips, Techniques and Tools of 2011, Part 1

Webbiquity SMM

Five Top Facebook Marketing Tips by LiveWorld. You know the statistics : Facebook is the most popular method for sharing online content. It’s approaching one billion users worldwide. 85% of B2B journalists are on Facebook. 61 of the world’s 100 largest companies maintain Facebook brand pages, as do 71% of B2B firms. Three-quarters How can I grow my company’s following?

Tools 93

Enterprise: List of 40 Social Media Staff Guidelines

laurelpapworth.com

LiveWorld Social Media Content Guidelines  [link]   . Managing staff who participate in social networks. once had to step in to calm down a forum that was off the charts with negativity and general unpleasant comments. shouldn’t have been surprised - victim number one was the entire Customer Service department. No-one got reinstated until we had “the talk&#. Opera  [link].

Secrets to Building Digital Relationships

Diva Marketing Blog

Bryan Person BryanPerson.com LiveWorld - My best tip is to link to and direct people to the good work of others online.    Chris Brogan, chrisbrogan.com - Be human, be helpful, and give more than you get.   Last Valentine's Day I asked a few marketers how to develop great business relationships. The responses were insightful and smart. posted on Diva Marketing and sent off a tweet asking.

The Power Behind Social Media

Diva Marketing Blog

Bryan Person, LiveWorld 5. This post is dedicated to the awesome women entrepreneurs at the Women's Employment Opportunity Project (WEOP). Yesterday I was invited to spend some time with a special group of women who are creating blogs to support their new ventures. If you think that the U.S. has lost its edge on innovation think again. and the power of social media marketing. Note see #2 4.