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Is Your Brand Ready for Customer Service on Social Media?

Ignite Social Media

Here are just a few industries that would benefit from offering customer service online: Retail Industry: Your brand sells products or goods – online, in store locations or both. First, we need to determine if your brand falls into an industry where offering customer service even makes sense. Not ready to talk just yet?

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Does your brand take bloggers seriously?

Sherrilynne Starkie

The study shows that blogs are the third among online sites most likely to influence a consumer purchasing decision, coming after retail and brand websites. This tactic is flawed because it measures authority based on the size of a community, a metric that is unrelated to influence. Click here to start to receive my newsletter.

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How to Cut Costs with Your Own Support Community

Techipedia: Tamar Weinberg

Maintaining traditional channels like phone, email and live chat support are a must—but a solid support community can cut that burden drastically, saving you time and money. But good communities are more than support channels. An effective support community relies on members to generate much of the support. It’s Worked Before.

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How to Automate DMs on Social Media

Hootsuite

Gain leads through newsletter sign-ups You can also program your chatbot to encourage people to sign up for your newsletter. Newsletters are a cost-effective way to gain leads and promote your business. And tell them there’s more where that came from in your newsletter. Deliver 5-star customer experiences — at scale.

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How to find & vet content creators for your next campaign

Sprout Social

Whether it’s an email newsletter, a video on TikTok, the words on a billboard or a photo on social media, it’s what drives customers to either make a decision about your brand or, at the very least, makes your brand memorable. Look within your community. Your community is comprised of your customers, superfans and partners.

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How to Make Money on Twitter

Later

Twitter is a go-to platform for connecting with your community, sharing breaking news, and showcasing your brand’s personality. Make a Twitter Newsletter with Revue. She shared her partnership with retailer HomeGoods , and asked her community to send her UGC should they see her work in-person. Purchase Twitter Ads.

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3 Pride Events to Take Note of This Year on Social Media

Later

June is Pride Month, a time to celebrate the strides that the LGBTQIA+ community has made towards equality and inclusivity. . Pride marks one of the most significant events in the LGBTQIA+ community: the Stonewall Uprising. A post shared by DOM&INK (@domandink). Lululemon. #1: 1: NYX Cosmetics. View this post on Instagram.