Social Media Strategies Summit

MAY 25, 2021

Your ability to build an online community and share updates with your constituents on Facebook has never been stronger. Pinning important posts to the top of your Facebook Page for ease of viewing helps proactively inform and educate your community. Sometimes a simple graphic is most effective at communicating its message clearly.

Communities 130

Communities Engagement Facebook Authentication 130

agora pulse

JANUARY 25, 2021

What’s a community manager? And why should community managers have their own special day? Find out more about this special social media role and tips for celebrating Community Manager Day. We’ll look at the role of the community manager throughout history and how it has evolved. Pre-Internet.

Communities 112

Communities Forums Disqus Social Media Management 112

Dave Fleet

MAY 10, 2010

Her opening question went something like: “What the heck are Community Pages on Facebook, and why is there one for my company?&#. Community Pages 101. Facebook’s Community Pages are an initiative from Facebook to create “the best collection of shared knowledge&# on a wide variety topics.

Communities 419

Communities Brands Wikipedia Microsoft 419

Sprout Social

SEPTEMBER 21, 2020

Black communities have always been cultures that thrived amidst struggle, experienced joy and prevailed through creative expression — we’ve simply neglected to wholeheartedly express this side of the coin.”. Corporate responses to the growing list of murders within the Black community have been highly criticized.

Issues 136

Issues Survey Campaign Authentication 136

Social Media Strategies Summit

JUNE 3, 2021

Government agencies can leverage social media to share (sometimes critically) important information with their communities. Led by Emily Allen Lucht , the Director of Communications for the State of Maryland, this panel answered some of the most common questions we hear from social media marketers in government.

Engagement 149

Engagement Communities Video Tourism 149

Sprout Social

MARCH 30, 2021

Sprout Social’s Listening solution lets you create highly customized Topics that surface conversations that matter most to your brand and answers to your burning questions. Read on to discover how Sprout customers and employees have used Listening to answer nine brand-critical questions. What day is leg day? . LCMCHealth ?

Questions 124

Questions Data Focus Group Analysis 124

Oktopost

MAY 12, 2021

It turns out that creating a brand community for your B2B company can give you that type of mouthwatering ROI. . B2B businesses need to foster a strong spirit of community to serve their clients and customers better. Let’s take a deeper look to learn how you can build a beneficial community around your B2B brand.

B2B 121

B2B Communities Brands Loyalty 121

The Realtime Report

JANUARY 29, 2019

Become a Fearless Online Community Leader. Online communities are powerhouses of collaboration that demand fearless leaders to succeed. They ask thoughtful questions and respond to comments. Here is how to become an effective online community leader. By Bruce Fikowski. Leadership. Concentrate on value.

Communities 126

Communities Wikipedia Collaboration Discount 126

Social Media Strategies Summit

FEBRUARY 27, 2024

million-strong Facebook Group, the Instant Pot Community. Create Templated Responses Speed is of the essence when answering negative comments, with 44% of US consumers — and 46% of consumers globally — expecting to receive a response to social media questions or complaints within an hour. Image source That’s a tough task.

Social Media 179

Social Media Tips Guidelines Policies 179

Ignite Social Media

APRIL 12, 2022

One thing that immediately stood out from this move was questioning what this means for our clients using Salesforce Social Studio tool here at the agency. The biggest question we’re pondering is this one : Is Salesforce going to end Social Studio altogether to focus back on its roots as a CRM tool? And if so, when?

Questions 78

Questions Press Release Compete Tools 78

Sprout Social

JUNE 18, 2019

Does the person who post as your brand on Facebook also work to develop the community that the company is part of? Typically, most companies find they need at least a social media manager and a community manager. The Sims has both social media managers and community managers. Should they?

Social Media Management 112

Social Media Management Communities Social Media Skills 112

Akamai Marketing

NOVEMBER 10, 2011

” Its a fair question. After dabbling in Facebook or opening a Twitter account, the next question is often, “what now?” ” And much of this questioning is driving the conversation for ROI. What are some of the questions we should ask ourselves about the social media opportunities before we get started?

Questions 192

Questions Social Media ROI Domain Name 192

SocialFish

MARCH 10, 2011

This is the second in a series of interviews we are conducting with CEO’s and senior executives about their take on the concepts in Open Community. We started our conversation with this one question: How do you think the concepts in Open Community will shape associations in the future? Fundamental ways. Pace of change.

Communities 182

Communities Issues Organization Mobile 182

SocialFish

OCTOBER 28, 2010

As part of our Open Community book launch, we are doing a really exciting VIRTUAL BOOK TOUR. We’ll be paying close attention to any comments and discussions that happen in each of these places, and we’ll be there to answer questions or talk in more depth about whatever comes up. Tags: Open Community.

Communities 191

Communities Course Issues Features 191

Ignite Social Media

AUGUST 24, 2020

The social media landscape has changed over the last several months, especially when it comes to the expectations of social media community management and customer care. If your brand has experienced higher volumes of customer care issues coming in on social media recently, you aren’t alone. Example Escalation Guidelines.

Social Media 171

Social Media Sample Samples Guidelines 171

Adam Sherk

MARCH 8, 2012

However many still face issues with strategy, execution and incorporating social into a cohesive program. To provide a strategic overview and set a framework for the discussion I came up with a list of questions that summarizes the types of issues we frequently encounter in helping publishers with social media.

Publishing 215

Publishing Questions Social Media Activities 215

Pixlee

APRIL 6, 2020

As competition is picking up, brands are battling it out to create a unique identity as well as remain successful with their community. Moreover, by removing physical distances, they can create a sense of belonging to a digital community. Why do businesses need to build a brand community? Improves communications with customers.

Communities 56

Communities Brands Reputation Authentication 56

SocialFish

FEBRUARY 28, 2011

This post kicks off a series of executive interviews we’re doing about the concepts in our book, Open Community. Susan is someone we greatly admire, and we were thrilled to get the chance to bring you some of her thoughts on Open Community. Open community empowers a much larger group of people. Innovation and creativity.

Communities 170

Communities Collaboration Diagrams Authentication 170

Jon Loomer

APRIL 27, 2017

In particular, I struggle with launching a product for my entrepreneur community because it’s brand new for me. Well, I finally launched a product for my entrepreneur community early this morning. Do I have enough interest to launch a community for entrepreneurs? Five years later, I still struggle with product launches.

Communities 134

Communities Price Groups Groups 134

Hootsuite

JANUARY 24, 2024

This helps answer questions before they’re asked and fosters a positive customer experience. Track CSAT metrics across all communication channels. Try Hootsuite Inbox for free Training Train your social media community management team on when and how to use templates effectively. We appreciate your patience.”

Template 101

Template Templates Social Media HootSuite 101

Sprout Social

MAY 11, 2020

The idea of what “community” means for brands on social media has shifted more in 2020 than it has in a decade. It’s no secret that we as a culture have been reticent to discuss mental health as an issue, but Talkspace and its contemporaries have modernized the process of finding and building a relationship with a therapist.

Communities 88

Communities How To Resources Overview 88

Social Media Strategies Summit

JANUARY 12, 2023

They discussed various issues related to collaboration, including how to ensure cohesive branding, maintain effective communication, break down silos, and share best practices with university social media managers. “It One way Ohio State has overcome silos is by creating a social media community of practice group led by Dani’s team.

Collaboration 224

Collaboration How To Education Team 224

Janet Fouts

JULY 13, 2020

As responsible and conscious marketers we are taking a closer look at how marketing is handing issues of culture, diversity and inclusion, especially on social media (this is mindful social after all!). Rai-mon was born with this question in his ear. Connect with Aleya: instagram.com/aleyaharris/. facebook.com/flourishmarketing.co/.

Brands 226

Brands Marketing Committee Consultant 226

Waxing UnLyrical

NOVEMBER 22, 2010

Because if there’s one thing I believe takes public relations from good to great, it’s when your audiences start becoming your community through the relationships you develop with them. But I was curious to see how Maddie and Lindy perceived not just Open Community , but its juxtaposition with public relations.

Communities 205

Communities Postrank Organization Tourism 205

SocialFish

FEBRUARY 17, 2011

This post is the first in a two-part series where guest blogger Garry Polmateer , former association executive currently working at NimbleUser helping organizations with Salesforce, looks at two online brands through the lens of the concepts in our book, Open Community. First, I’ll say that I am involved in 3 major communities. #1

Communities 174

Communities Lurker Forums Collaboration 174

agora pulse

MAY 15, 2018

Whether you are struggling to keep your Facebook group alive or to keep people engaged, managing your Facebook community takes a very particular set of skills. That’s why we reached out to some experienced (and brilliant) Facebook group community management pros and asked them to share their secrets. Winning ??.

Groups 82

Groups Groups Communities Tips 82

agora pulse

MAY 15, 2018

Whether you are struggling to keep your Facebook group alive or to keep people engaged, managing your Facebook community takes a very particular set of skills. That’s why we reached out to some experienced (and brilliant) Facebook group community management pros and asked them to share their secrets. Winning ??.

Groups 82

Groups Groups Communities Tips 82

Social Media Strategies Summit

APRIL 11, 2024

84% of consumers say online communities directly impact how they feel about a business and whether they buy from and remain loyal to said organization. Source: pinterest.com Or, if you want to employ social media marketing to build a community, why not add Reddit to your strategy? Source: youtube.com 2.

Social Media 225

Social Media Tips Marketing UGC 225

Buffer Social

SEPTEMBER 18, 2023

Open-source and decentralized nature : Unlike many mainstream platforms, Bluesky operates on an open-source model, promoting transparency and community involvement. Bluesky also incorporates community labeling as part of its moderation strategy, promoting community involvement in content regulation.

Domain Name 109

Domain Name Open Source Policies Privacy 109

SocialFish

JANUARY 17, 2011

I discovered a link between creating a social open community and a risk management community. There is only so much you can say about social media risks, although I keep hearing the same questions and concerns. Many view it as the purview of a select group and not an issue involving everyone.

Communities 198

Communities Policies Insurance Groups 198

Convince & Convert

DECEMBER 15, 2023

If your organization isn’t investing in the appropriate staff and technology resources to improve your response time, especially on questions and mentions on social channels, you are most likely losing customers. Related episode: How Community, Creation and Culture Fuel Canva’s Social , Jackie Barker 5. How do they do this?

Brands 151

Brands Marketing Real Estate Collaboration 151

Waxing UnLyrical

MAY 31, 2011

On May 24, the #MeasurePR chat was a community chat, discussing the reporting side of measurement—how PRs plan for a tool throwing bad numbers, reporting numbers that contradict, and whether Share of Voice (SOV) is a useful or useless PR metric. Klout has been having some issues over the past couple of days, leading C.C.

Communities 134

Communities Klout Metrics Flickr 134

Social Media Strategies Summit

AUGUST 15, 2023

The scuttlebutt in the economics community this week about identifying toxic professionals stems from an online forum. Liz Gross (she/her) (@lizgross144) July 19, 2023 She also raises many questions with her followers (particularly on LinkedIn ). Forums are such a unique window to the world, and provide massive insight. —

Marketing 240

Marketing Education Forums LinkedIn 240

Sprout Social

FEBRUARY 15, 2024

However, if you see negative comments, it’s time to scan through their feedback to determine what is causing the issue. Social listening tools like Sprout help brands surface the big issues, from customer service hold-ups to product defects and more. Try reacting to the original post or resharing the original post.

Engagement 106

Engagement Tips Loyalty Metrics 106

Techipedia: Tamar Weinberg

JUNE 19, 2012

Maintaining traditional channels like phone, email and live chat support are a must—but a solid support community can cut that burden drastically, saving you time and money. But good communities are more than support channels. An effective support community relies on members to generate much of the support. It’s Worked Before.

Cost 135

Cost Communities Drupal Forums 135

Kikolani

JANUARY 16, 2011

Last week, I was given the opportunity to do a live question and answer session on Social Media Examiner ’s Facebook page. I would have to say that it was the fastest and hardest I’ve typed within one hour, but it was a great experience where I got to really learn a lot about what blogging questions people have today.

Questions 167

Questions WordPress Postrank Blogger 167

Ignite Social Media

JULY 13, 2021

Before we dive into that, let’s consider each of the following questions for your brand: Which industry does your brand fall into? SAAS Industries: Your brand offers software as a service and will need to stay on top of customer questions about how to use your software or help you identify bugs/updates to keep your existing customers happy.

Social Media 210

Social Media Brands Startup Loyalty 210