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Post Performance Report: Brands transforming social customer care

Sprout Social

Welcome back to the Post Performance Report (PPR), a series where we compile and analyze social media posts and campaigns inspiring us, and breakdown what makes them so genius. PNC Bank: Finance industry-approved customer care For brands in regulated industries like financial services , social can be a perilous place.

Report 62
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Why Online Banking on Mobiles Will Soar

Idaconcpts

Since 2008, consumers have been moving from brick-and-mortar banking to online banking at an impressive rate. This trend is welcomed not only by consumers who like the convenience of anytime banking, but also by financial institutions that like to streamline operations and cut down costs. 1 method of banking.

Banking 137
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Should My Business Be on TikTok? Your Burning Questions Answered

Hootsuite

You can also find a ton of data about TikTok users in Hootsuite’s Digital Report series. For social marketers, TikTok is becoming increasingly hard to ignore. Contrary to popular belief, TikTok is not just for Gen Z, meaning marketers can reach other age groups on this platform. million views and over 8,000 comments.

Questions 104
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Is Your Brand Ready for Customer Service on Social Media?

Ignite Social Media

What does your current volume of comments/messages look like on your channels and what is their overall tenor? If you have every social media channel possible, try to focus on your top-performing ones (the channels that get the most traffic and receive the most comments/messages from your users). Budgets are super important.

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Industry benchmarks to inform your social media presence

Sprout Social

Unfortunately, finding the time to distill social data is also an ongoing challenge for marketers. Our Sprout Social Index: Above and Beyond found that only 56% of marketers are using social data to understand their audience, despite the fact that many of their key goals can be informed by social data. Engagement sent by brands.

Industry 117
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Does Organic or Paid Social Media Work Better for Small Businesses?

The Realtime Report

The question that small businesses face, though, is whether to invest in paid social media marketing: Can you pay your way to social media success? Use this article to consider the benefits of paid and organic social media marketing and how to combine them to earn engagement and growth through social media.

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Find out how ANZ is Minting Engagement on Social Media

Unmetric

Banks are increasingly taking social media by storm (and surprise). You’d be amazed to know that quite a few banks are doing exciting stuff on social media. Let’s take a look at some of the top banks in Australia. In this post, I explore the social media habits of Commonwealth Bank, ANZ, Westpac, NAB and ME Bank.