SocialFish

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Do You Have the Right Insurance for Your Social Media Activities?

SocialFish

Associations continue to embrace social, ranging from those learning how to others deep into analyzing their results. But according to my social media buds, they still get lots of questions from clients about its risks. Your association needs a media liability policy. Many insurers now have a “social media” endorsement.

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Who Owns Social Media? Risk Management?

SocialFish

First, I penned Community, Social Media and Risk Perceptions and then Risk Management and Open Community: More Similar than You Think. My basic premise is that both social media and risk management are association-wide activities. So who owns social media in your association?

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Another Word on Social Media Guidelines

SocialFish

The popularity and wide spread use of social media is creating opportunities and challenges for associations. People are still getting fired (or not hired) for their postings on social sites, but employment law is starting to catch up with the actions of both employers and employees. National Labor Relations Board Ruling.

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10 Reasons to Have a Social Media Response Triage Flowchart

SocialFish

We do a lot of work with associations to help them develop what we call social media triage (or escalation or response) charts. 2) Social media triage goes hand in hand with a crisis communications plan, but doesn’t replace it. 5) A triage chart is a concrete way to show staff how your social media policy works.

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Semantics: Social Media Policy, or Guidelines?

SocialFish

As associations continue to embrace social media, there have been extensive conversations about the need for an organizational social media policy. Almost all of these discussions support the development of a social media policy. Social Media. So what does this mean for social media?

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Open Community Case Study – Food Bank

SocialFish

Their Story: I first met Jen Newmeyer, who is also the Food Bank’s social media person, at a Raleigh tweet-up last year. She’s done a great job using social media to create a very supportive community of donors and fans, so I immediately thought of them when planning the first case study for Open Community. See, it works!

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MUST READ new Pew survey about groups on the internet

SocialFish

A new national survey by the Pew Research Center’s Internet & American Life Project has found that 75% of all American adults are active in some kind of voluntary group or organization and internet users are more likely than others to be active: 80% of internet users participate in groups, compared with 56% of non-internet users.

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