Remove FAQ Remove Hashtag Remove Knowledge Base Remove Sentiment
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How to create a complaint management system to protect your brand reputation

Sprout Social

For example, social listening tools powered by conversational analytics help brands monitor hashtags and feedback to quickly identify negative comments and respond. Lastly, integrated complaint management software and searchable knowledge bases will ensure your agents have all the customer information they need in one central place.

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Social listening: Your launchpad to success on social media

Sprout Social

Industry insights: analyzing discussions or hashtags within an industry. However, it’s notable that a good chunk of those burrito mentions has a negative sentiment. Paying attention to positive and negative sentiments around your brand is crucial. Not to mention demographics and general sentiment around your brand. .

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The complete guide to chatbots for marketing

Sprout Social

Machine learning-driven text analysis and sentiment analysis of chatbot data can be used to dig deeper to understand customer demographics, clickstreams on the web and previous purchase decisions to create highly personalized offerings. You can also give Drift access to your calendar to directly set up meetings or demos.