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Create a Customer Experience Strategy [FREE TEMPLATE]

Hootsuite

Use Hootsuite Streams to track them across every social network. This in-depth guide on social media competitive analysis may give you some inspiration on how to tackle your customer experience research. Social media customer service is extremely important. Get a Free a Heyday Demo. Send out surveys.

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Needle Threads Customers Into Personal Interactions in New, Social Chat Service

Stay N' Alive

That service gave me a demo a couple weeks ago - it's called Needle , and I love it! Needle goes above and beyond just the traditional, detect-if-the-user-is-idle chat approach and instead uses social media to improve the experience. Needle takes full advantage of these social networking features, too.

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5 Keys to Effective Knowledge Transfer for Nonprofits

Buzz Marketing for Technology

RSS feed: We write on web technology and social media tools for non-profits - charities, associations, clubs and other organizations. and Social Media trends. Crowdsourcing: How Business and Nonprofits Tap into the Wisdom of Crowds. crowdsourcing. Social networking. Your URL (optional ).

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How to Use Social Media in Healthcare: A Guide for Health Professionals

Hootsuite

Social media and healthcare are a powerful combination. Social networks have become an important health resource, and not just for millenials. Nearly 90% of older adults have used social media to seek and share health information. Providers, agencies, and brands need to create engaging social content.

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Your Guide to the Crowdsourced Workforce - ReadWriteWeb

Buzz Marketing for Technology

Your Guide to the Crowdsourced Workforce. Crowdsourcing, a term coined by Jeff Howe in a June 2006 issue of Wired magazine, is a model of labor that has been fully embraced on the Internet over the past couple of years. One of the most well-developed areas of crowdsourcing services on the Internet is graphic design. 22 Comments.