Akamai Marketing

MARCH 31, 2011

Now, recent news gives us empirical evidence about the opportunities businesses have with complainers. My favorite tidbit of info: 68% of consumers who posted a complaint or negative review on a social networking or ratings/reviews site got a response. Of those, 18% turned into loyal customers and bought more. Holy SCHMOLY!

Social Media 188

Social Media Klout Policies Forums 188

Convince & Convert

MARCH 4, 2010

Very thoughtful [link] School of Tourism Tourism/Hospitality bloggers take note, blog success is a 'slow march, not a mad dash': [link] [link] Kyle Bailey RT @Tourismstudents: Tourism/Hospitality bloggers take note, blog success is a 'slow march, not a mad dash': [link] [link] camberley Great advice!

Metrics 132

Metrics Strategy How To Tourism 132

Bare Feet Studios

JANUARY 15, 2008

Years ago I contemplated putting up a web site called “theydontpay.com&# that would serve as a sort of small business Dun & Bradstreet service. Small business owners could post their experiences of companies with a bad record of not paying, so other small companies could check out a potential client in advance. (I

Small Business 40

Small Business Upcoming Energy Conference 40

Akamai Marketing

FEBRUARY 9, 2011

While this crowd is hardly the “early adopters&# crowd, if you are marketing to boomers or anyone in retirement age, this data suggests that increasing your visibility on social networks is increasingly important. If you thought that 2010 was a big year for digital marketing, you were right.

comScore 156

comScore Review Klout Marketing 156