Keyhole.co

JUNE 19, 2023

Implementing social listening tactic Social listening involves monitoring digital conversations to understand what customers say about a brand and its industry online. It goes beyond just monitoring social media platforms for brand mentions and hashtags. How does social listening impact customer success?

Social Media 52

Social Media UGC Content Loyalty 52

Sprout Social

DECEMBER 5, 2023

Several brands, including United Airlines, have reportedly lost patrons and billions in value due to their poor management of the Flight 3411 incident involving a forcefully removed passenger that went viral online. However, it doesn’t help with social media management or social listening.

Reputation 100

Reputation Software Tools Sentiment 100

Convince & Convert

JULY 27, 2012

Huge thanks to data-driven social media management software company Argyle Social for their presenting sponsorship, as well as Infusionsoft , Janrain , and Jim Kukral at DigitalBookLaunch. Jay: Welcome everybody to Social Pros. We were on a multitude of airlines during that trip. The RSS feed is: [link].

Airlines 115

Airlines Sentiment Hotels ROI 115