Hootsuite

OCTOBER 27, 2022

Bonus: Learn how to sell more products on social media with our free Social Commerce 101 guide. Conversational commerce (or social commerce , or conversational marketing) uses conversation to better serve customers. These conversations happen anywhere customers are: social media, messenger apps, and your website.

Conversation 98

Conversation Brands FAQ Survey 98

Hootsuite

MAY 9, 2023

Social media for real estate is an essential tool for promoting listings, generating leads, and building a long-lasting brand. Still, when it comes to marketing real estate on social media , there are certain strategies and tactics that can maximize the reach of your message. More faces at your open house?

Real Estate 88

Real Estate Social Media Marketing HootSuite 88

Convince & Convert

MAY 11, 2010

During my 15 years of Web site strategy and usability work (before I got all social media on you) I very much tried to live by the two-click rule (discover the most common questions customers have about your business, and answer them on your site within two clicks or fewer). Social media makes it possible.

FAQ 139

FAQ Content Consultant Social Media 139

Social Media Strategies Summit

MARCH 16, 2023

In just over a decade, Instagram has transformed from a convenient way to share pictures of your lunch to a staple of many brands’ social media marketing strategies. A survey of 5,600+ US consumers found that 69% of people view video with the sound off when in public places, while 25% do the same even in private.

Instagram 221

Instagram Hashtag Research FAQ 221

Hootsuite

JULY 15, 2021

Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand , including greetings, partnership requests, FAQ responses, replies to complaints, and more. This includes direct feedback from customer surveys or polls, and also reports that calculate how long it takes for tickets to be resolved.

Metrics 138

Metrics Survey FAQ Issues 138

Sprout Social

MAY 23, 2023

This new era of artificial intelligence (AI) naturally has social teams thinking: Is an AI social media manager about to take my seat? When it comes to AI social media tools, I’m optimistic…and this is coming from someone who regularly thanks her Google Home to keep it happy.

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Team Social Media Management Skills Trends 135

Hootsuite

AUGUST 24, 2021

Collect feedback via surveys and social media, stay on top of the metrics and try to identify room for improvements. survey made up of just one or two questions. Simply, calculating your CSAT score means calculating a percentage based on the feedback you collected in the customer surveys. The CSAT score scale.

SMS 110

SMS Survey HootSuite Sentiment 110

Socially Sorted

FEBRUARY 14, 2017

Are you in social media overwhelm? . In this post, I share 3 ways to help reduce social media overwhelm and get back on track to being more productive and using social media for results. . When it comes to social media overwhelm, we all experience it. Image by Shutterstock.

Social Media 99

Social Media Survey Vimeo Engagement 99

The Realtime Report

JUNE 15, 2021

Anticipating the answers to the FAQs your customers may have is an effective way of providing efficient customer support. The content should be easily found on your website, company blog, and social media. You can tailor the survey questions to better match the data you gather. Make Sure to Follow Through.

Tips 103

Tips Survey FAQ Knowledge Base 103

Sprout Social

OCTOBER 19, 2023

It’s enabling them to offload time-consuming tasks such as managing digital ads, email campaigns and social post scheduling so they have more time for strategy-building. Here are the most prominent AI use cases in marketing for social media managers as they prepare for the coming year.

Strategy 129

Strategy Sentiment Marketing Analysis 129

Hootsuite

APRIL 11, 2022

Retail bots are reshaping social commerce, helping brands make big dollars selling their products and services on social media. Retail bots can handle simple requests, like order tracking, FAQ answers, or product recommendations (a.k.a. You can also offer a survey after the end of a chat session. billion USD.

Retail 97

Retail FAQ How To Survey 97

Hootsuite

MAY 15, 2023

A social media inbox is an important tool for all social media managers. Without one, social interactions are disjointed across platforms. Conversely, a unified social inbox allows seamless collaboration among social teams. What is a social inbox? And for good reason.

HootSuite 89

HootSuite Survey Team Report 89

Hootsuite

JUNE 28, 2023

Bonus: Download a free guide to learn how to use social media listening to boost sales and conversions today. What is dark social? Dark social is sharing content or mentioning brands on private social media channels, including through direct messaging, email, private groups, and more. What about in 2023?

HootSuite 120

HootSuite URL Analytics Forums 120

Socially Sorted

SEPTEMBER 23, 2016

Is it time to Survey your audience? In this post, I share 19 Ways to Survey Your Audience … so you can Crush it with Content that catches attention and converts! You create an awesome social media post, or blog post, or (shudder) entire training program or online course… And… Crickets. They are: .

Survey 40

Survey Content FAQ Groups 40

Later

AUGUST 6, 2020

Plus you can use it to answer FAQs and spotlight testimonials! The feature can be used by brands, creators, influencers, and social media managers to spotlight positive comments, combat misinformation, answer FAQs, and more. Pinned Comments Tip #3: Answer FAQ . What is the Instagram Pinned Comments Feature?

Comments 93

Comments Brands FAQ Instagram 93

Hootsuite

NOVEMBER 28, 2022

You can also use customer experience tools like customer surveys to gain insight into their experience with your brand. Generate social media buzz. If something happens and it’s not posted on social media, did it actually happen? That includes your website, your social media accounts, and your apps.

Tips 123

Tips HootSuite Survey FAQ 123

Oktopost

APRIL 21, 2022

Social listening is the process of monitoring and analyzing social media and the web to see what people are saying about your brand. A 2021 survey found that 18% or more of consumers report the following kinds of engagement that could pop up in social listening: Leaving reviews of products and services.

Content 118

Content FAQ Sentiment Hashtag 118

Hootsuite

OCTOBER 20, 2022

Bonus: Learn how to sell more products on social media with our free Social Commerce 101 guide. This is being driven by two factors: Growing concern about how social media companies and websites collect and use data. Retailers can use an ecommerce chatbot like Heyday to: Answer FAQs. Engage customer.

Retail 104

Retail Trends Privacy FAQ 104

Hootsuite

JULY 13, 2022

Customer experience management involves surveying, analyzing, and improving customer interactions with your brand. CES = (Number of customers who select 4-5 / number of survey responses) * 100. These surveys highlight areas pain points in the customer journey. You could try a CES survey to gather results.

Tips 107

Tips HootSuite Survey Template 107

Sprout Social

AUGUST 29, 2023

In this article, you’ll learn the ins and outs of conversational AI, and why it should be the next tool you add to your team’s digital toolbox for social media and beyond. Here’s the difference: Rule-based chatbots , like those offered in Sprout Social’s Bot Builder, have question-and-answer pathways already set up.

Conversation 79

Conversation FAQ Sentiment Banking 79

Hootsuite

AUGUST 15, 2022

Bonus: Get a free, in-depth guide to The Why, What, and How of Social Commerce. Learn how to sell more products on social media and delight your customers without relying on cookies. Use social media marketing to promote your sales in advance. Try selling directly on social media. You name it.

Strategy 101

Strategy Discount Marketing Retail 101

Keyhole.co

JANUARY 20, 2024

In fact, surveys show that the majority of Facebook users follow at least six brands. Maybe you’ve even started creating content for your online visitors, including blog posts, downloadable guides, and FAQs. Social media users tend to engage more with video content, but it’s important to have a variety of different formats.

Small Business 100

Small Business Engagement Strategy Facebook 100

Hootsuite

APRIL 29, 2021

Download the full Social Trends report to get an in-depth analysis of the data you need to inform your social strategy in 2021. Line is a Japanese social media app. For more information, access Line’s Sticker Expression Guide and Sponsored Sticker FAQ. Run Line surveys. What is the Line app? Source: Line.

Brands 119

Brands HootSuite Yahoo Survey 119

Hootsuite

NOVEMBER 9, 2022

Social commerce, with features like shoppable content, is about a thousand times more enjoyable than stuffy department stores — which is why we expect the popularity of shoppable content to continue growing. So, if you’re not creating shoppable content on social media platforms, we’re here to tell you that you should be.

HootSuite 115

HootSuite Content How To Retail 115

Sprout Social

MARCH 8, 2023

When I was a social media manager, I was asked the question many of us know oh-so well: “Do you want to be the face of our social channels?” There’s a new pressure on social media teams to not only make more videos, but to also star in them. Some social practitioners are all about it.

Video 94

Video Film Content How To 94

BeingOptimist

AUGUST 14, 2023

Promoting your upcoming life stream by sending reminders to emails or posting it on social media channels will bring in the audience. You can also conduct live polls and surveys for this reason. Polls and surveys are actually a great way to gain insight into how people perceive your brand.

Engagement 40

Engagement Facebook How To Upcoming 40

Hootsuite

AUGUST 2, 2022

Make sure you evaluate their FAQ page and whether or not they use quality chatbots. This in-depth guide on social media competitive analysis may give you some inspiration on how to tackle your customer experience research. Social media customer service is extremely important. Send out surveys.

Template 77

Template Templates Strategy HootSuite 77

Hootsuite

FEBRUARY 24, 2023

Salesforce recently announced the retirement of its social media management tool Social Studio. Luckily, you won’t have to look far to find the best Social Studio alternative. Hootsuite does everything Social Studio does and more for a fraction of the cost. 1 Social Media Tool Create.

HootSuite 83

HootSuite Social Media Management Tumblr Hashtag 83

Sprout Social

FEBRUARY 29, 2024

NLP and sentiment analysis Natural Language Processing (NLP) and sentiment analysis enable businesses to understand and interpret human language, making them essential tools for analyzing customer feedback, social media content and other textual data while automating report generation.

Patterns 121

Patterns Sentiment Analysis Proposal 121

Hootsuite

OCTOBER 5, 2022

And when the order is done, you can also automate a customer satisfaction survey! Customer service FAQs. Social media scheduling. Your brand needs to stay active on social media to keep up. You can use a social media management tool like Hootsuite. It also benefits your customers!

HootSuite 94

HootSuite Hubspot Proposal Software 94

Convince & Convert

JULY 28, 2010

This is the strategy of creating a Social FAQ. Website surveys, email surveys, Facebook inquiries, focus groups, telephone calls to 25 customers each month. Thanks for the link back to the social FAQ – I'd lost the link during my busy summer. Have them document EVERY question they receive.

Social Media 150

Social Media Strategy Consultant B2B 150

Your Escape From 9 to 5

JANUARY 31, 2020

2 – Leverage Social Media for Traffic. Billion monthly active users online in the top 8 social networks. FAQs, product specifications and demo videos are all examples of sales focussed content that gives potential clients more confidence for taking sales related action. 17 – Create Social Media Communities.

Strategy 85

Strategy Tips Marketing Wikipedia 85

Hootsuite

AUGUST 14, 2023

Check out our webinar on the DOs and DONTs of ChatgGPT for social media. Craft perfect posts in seconds OwlyWriter AI instantly generates captions and content ideas for every social media network. ChatGPT prompts for social media marketing Social media managers , listen up. New to ChatGPT?

Products 92

Products Real Estate Tourism Fashion 92

Convince & Convert

JULY 20, 2010

Not unlike traditional surveys, keyword research and social data mining tools tell a powerful story about the information target audiences want from organizations, on-and-offline. All you need is a keyword research tool and access to about any social media monitoring tool to listen and improve your content creation efforts.

Social Media 141

Social Media Strategy Consultant Blogger 141

agora pulse

FEBRUARY 13, 2020

Get users to ask questions in a FAQ/Q&A setting by having them choose a question they’d like to ask. Take a look at how the home furnishing brand The Havenly used survey buttons to engage their audience: GAP regularly features shoppable products in its Instagram Stories. Plan Your Instagram Stories in Advance .

Instagram 125

Instagram UGC Chemicals Fashion 125

Sprout Social

NOVEMBER 6, 2020

It’s baked into our Reviews tool so social media managers, human resources and business leaders can unify their employer branding efforts with ease. You wouldn’t let your other social media platforms go unmonitored and unchecked, and Glassdoor should be no different. Regularly monitor Glassdoor company reviews.

Review 97

Review FAQ Construction Metadata 97

Hootsuite

MARCH 23, 2023

AI copywriting is the process of using natural language processing software combined with machine learning capabilities to generate content for blog posts, social media, emails, scripts, and much more. List social media goals for your next campaign. Brainstorm social media post ideas. Drafting email replies.

Tools 135

Tools HootSuite Price Template 135