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Managing Negative Comments in Social Media

Waxing UnLyrical

If you work as a social media manager or online community manager you see these all the time … negative comments. You’ll run out of energy if you do this. Here are 6 more tips on how to manage negative comments: Listen to what is being said. Don’t let negative comments linger. Respond quickly.

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How to Grow Your B2B Facebook Community

Waxing UnLyrical

Image: goiabarea via Flickr, CC 2.0. But like any other marketing strategy, growing your B2B Facebook community simply requires an investment of time and genuine engagement. Below I’ll highlight a couple of simple and effective methods that’ll help grow a B2B Facebook community through engaging content curation.

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Weekly Roundup: Stay Focused

Waxing UnLyrical

Image: Leland Francisco via Flickr, CC 2.0. Focusing Your Energy in Business. Please share in the comments below. area, she loves helping for- and non-profit clients, both small and large, turn corporate codswallop into community cool™. So this week’s roundup focuses on… focus. Going On Vacation?

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Thumper’s Rule – Knowing When And How To Avoid An Online Argument

SocMed Sean

'Angry bird puts a lid on it' courtesy of etee on Flickr via Creative Commons license If you’re engaged in social media for either personal or professional purposes (and if you’re reading this, I’m betting you are), there’s an important skillset and rule that you might want to think about: The art of not replying.

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10 Surefire Ways For A Business To Fail At Social Media

SocMed Sean

photo courtesy of anitakhart on Flickr 2) Don’t allow commenting or don’t respond when comments are left – A recent, cross-industry study by socialbakers indicates that 95% of posts left on a Facebook page go unanswered. Or even worse, don’t allow them to comment at all.

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Monday Roundup: Renewing Your Business Strategy

Waxing UnLyrical

With the weather getting warmer (hopefully) and the days getting longer, you’re hardly alone if you feel a new rush of energy. Image: Jamie McCaffrey via Flickr, CC 2.0. If that’s not a fresh take on community building, what is? Please share in the comments below. Check out these seven posts.

Strategy 100
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Powwowing With Pepco on Social Media

Waxing UnLyrical

Waxing UnLyrical personal, possibly poetic, musings on public relations, media, communication, and everything in between About Shonali Powwowing With Pepco on Social Media September 28th, 2010 Tweet I haven’t been the biggest fan of my local energy company, Pepco, recently. Sign out Leave your comment here. pts Settings.