Reputation Management with Dissatisfied Customers and Word of.
Techipedia: Tamar Weinberg
MAY 19, 2008
There’s a bottom line: it’s a lot harder to sweep your mistakes under the rug, especially as a company in a world of conversing markets. With 1,200 users terminated at once, I’m not sure people can easily buy that. One of the more recent fiascoes occurred when Sprint forcibly disconnected service for 1,200 customers.
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