Convince & Convert

MARCH 22, 2011

Never forget that in almost every case, people experience your company in the “real world&# first, and then decide whether (or how much) to interact with you in the virtual world. Social media success is a byproduct of being a good company. Blogging Success Summit – 23 Tips From Blogging Top Dogs.

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Klout Virtual World Training Social Media 144

Convince & Convert

MARCH 3, 2010

These tips are things that should be applied to all shiny new toys as they come along, because there will always be something new. As a relative newbie to the “virtual&# world, our business model is being very successful. Social media optimization is a big part of our business for several reasons.

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Social Media Strategy CoTweet CoTweet 121

Convince & Convert

APRIL 22, 2010

Social CRM The new telephone. “Social media&# will change customer service more acutely than it will change marketing. Social CRM (customer relationship management) is the emerging discipline of providing personalized helpful, meaningful service and support using social channels like Twitter (and increasingly, Facebook ).

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Social Media Social CRM Loyalty Web 2.0 128