Convince & Convert

MARCH 22, 2011

Never forget that in almost every case, people experience your company in the “real world&# first, and then decide whether (or how much) to interact with you in the virtual world. Social media success is a byproduct of being a good company. Do you disagree?

Klout 144

Klout Virtual World Training Social Media 144

Convince & Convert

MARCH 3, 2010

As a relative newbie to the “virtual&# world, our business model is being very successful. Social media optimization is a big part of our business for several reasons. Better late than never but thank you for this well taken post. We are approaching 7 figures in sales already this year and making great strides.

Social Media 121

Social Media Strategy CoTweet CoTweet 121

Convince & Convert

APRIL 22, 2010

Social CRM The new telephone. “Social media&# will change customer service more acutely than it will change marketing. Social CRM (customer relationship management) is the emerging discipline of providing personalized helpful, meaningful service and support using social channels like Twitter (and increasingly, Facebook ).

Social Media 128

Social Media Social CRM Loyalty Web 2.0 128