FAQ How To Social CRM Web 2.0 
Convince & Convert
FEBRUARY 11, 2010
After Google Voice and its third-party apps were turned down by Apple due to “it duplicating features that the iPhone comes with (Dialer, SMS, etc),&# Google built a completely browser-based app , avoiding the restrictions and not having to split the profits. You know what’s not a good idea? Pissing off Google.)
Convince & Convert
SEPTEMBER 21, 2010
link] Steven Groves Excellent advice on how to make progress and Charlene was spot on as well. Your still trading time for money in the mkt equation [link] Steven Groves Excellent advice on how to make progress and Charlene was spot on as well. That is the value to me of Web 2.0 That is the value to me of Web 2.0
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Convince & Convert
APRIL 22, 2010
Social CRM The new telephone. “Social media&# will change customer service more acutely than it will change marketing. Social CRM (customer relationship management) is the emerging discipline of providing personalized helpful, meaningful service and support using social channels like Twitter (and increasingly, Facebook ).
Convince & Convert
JULY 8, 2010
Robert Scoble argued that email faced deletion at the hands of Web 2.0 However, I think it’s high time that folks stop predicting email’s death and, instead, start focusing on how to optimize their efforts around this steadfast & resilient medium. Seth Godin predicted that RSS would kill email. October 2007. March 2009.
Convince & Convert
SEPTEMBER 20, 2010
However I don't agree that every company will have some level of social media in the next 24 months. They don't know where or how to start. They have other concerns that are trumping the need to get social (for instance the current economy). They don't know where or how to start.
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