Convince & Convert

FEBRUARY 23, 2010

link] > @jaybaer [link] Stephanie Wonderlin Is Your Social Strategy Proactive or Reactive? When applied to the area of Social CRM, we see the majority (+90%) of activity as reactive (social monitoring)– very focused on the service-side. link] [link] Brenna DeLeo Is Your Social Strategy Proactive or Reactive?

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Social Media Strategy Social CRM Company 118

Convince & Convert

APRIL 22, 2010

Social CRM The new telephone. “Social media&# will change customer service more acutely than it will change marketing. Social CRM (customer relationship management) is the emerging discipline of providing personalized helpful, meaningful service and support using social channels like Twitter (and increasingly, Facebook ).

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Social Media Social CRM Loyalty Web 2.0 129

Convince & Convert

AUGUST 25, 2010

via @jaybaer [link] [link] Social Media Library Is #Starbucks the most dangerous competitor to #Facebook – [link] #socialmedia [link] Katherine M. blog comments powered by Disqus Subscribe to Convince & Convert Jay Baer Greetings. If you were Starbucks, how would you take advantage of this new network? Im Jay Baer.

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SEPTEMBER 2, 2010

My favorite part of our new home in Bloomington, Indiana is the in-ceiling speakers throughout that I can manipulate with a hand-held Logitech Squeezebox controller, so I can pick any song from my iTunes library and play it in any room in three clicks. blog comments powered by Disqus Subscribe to Convince & Convert Jay Baer Greetings.

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Social Media Strategy Consultant Social CRM 155

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APRIL 27, 2010

Boeninger very cool post "Information as Theater" Gives some good perspective to our often boring library information sessions [link] [link] Chad F. link] Joe Buhler RT @jaybaer: Information As Theater – The Power of Humanized Description [link] blog comments powered by Disqus Subscribe to Convince & Convert Jay Baer Greetings.

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Social Media Strategy Airlines Types 133