Convince & Convert

MARCH 28, 2012

So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction.

CSR 129

CSR Airlines Loyalty Hashtag 129

Convince & Convert

MARCH 28, 2012

So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction.

CSR 128

CSR Airlines Loyalty Hashtag 128

Convince & Convert

JULY 28, 2010

Jay Baer (via iPhone) [link] jaybaer Thanks. Jay Baer (via iPhone) [link] SiteLab Interactive Forget the hard sell and try being helpful instead. By the way your post looks GREAT on a mobile device. This was another excellent post. link] jaybaer Thanks. I appreciate that. I appreciate that.

Social Media 151

Social Media Strategy Consultant B2B 151