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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

MARCH 28, 2012

So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction.

CSR 127
CSR Airlines Loyalty Hashtag 127
article thumbnail

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

MARCH 28, 2012

So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction.

CSR 126
CSR Airlines Loyalty Hashtag 126
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