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How to create a complaint management system to protect your brand reputation

Sprout Social

For example, social listening tools powered by conversational analytics help brands monitor hashtags and feedback to quickly identify negative comments and respond. Brand protection How you handle complaints directly affects your brand’s reputation. Here is a report from Sprout’s Listening capability.

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GDPR and social media: What marketers need to know

Sprout Social

If you’d like to better understand how each social network is addressing GDPR, here are some quick resources and explanations: Facebook’s GDPR guidelines , detailing how Facebook uses in-product notifications, its privacy control center and internal documentation to remain GDPR-compliant (Instagram adheres to the same policies).

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Top 10 Sprinklr Competitors & Alternatives [Comparison]

Hootsuite

Good for: Small to medium businesses and enterprises Content creation, publishing, and scheduling among teams Brand monitoring and social listening Social advertising and campaign planning Pricing: Each Zoho feature is billed separately, but here’s a quick breakdown of some popular features.

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What is Customer Experience: 7 Tips to Improve Your CX

Hootsuite

Use bots to: help guide your customers through the sales journey, for FAQ answers, and. This way, you’ll support your customer experience on social media. Hootsuite’s inbox is set up so you can view, respond to, or filter messages from different social networks (and even SMS messages). And, all in a single view.

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