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Word of mouth marketing: how to drive conversations and sales at the same time

Sprout Social

Customer conversations are among your most valuable marketing assets. With a defined word of mouth marketing strategy, you can create a consistent flow of customer conversations that regularly result in new business. Organic conversations, feedback and reviews can’t quite literally be bought. Search engines?

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The Social Media ROI Debate

Webbiquity SMM

20 Metrics To Effectively Track Social Media Campaigns by Search Engine Land. According to a survey late last year from Bazaarvoice and the CMO Club, 72 percent of CMOs did not attach revenue assumptions to social media in 2009,&# Jerry McLaughlin goes on to say that marketers must do it anyway.

ROI 193
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Forrester: Email and search drive online sales, not social

Dave Fleet

However, I’ve long argued that social media’s strong point isn’t in final point-of-sale, low funnel conversion. More broadly, what about organizational reputation (where PR plays strongly too)? Social can help to drive that – whether through advocacy programs or through tools like Bazaarvoice.