Remove Airlines Remove Energy Remove Reputation Remove Sentiment
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How to create a complaint management system to protect your brand reputation

Sprout Social

They can also severely impact your reputation. In this article, we’ll provide a breakdown of a complaint management system and offer tips to improve your reputation managemen t processes. In the end, the customer said the wait wasn’t too long and even praised the airline’s friendly employees. What is complaint management?

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Essential Tips and Tools for B2B Social Media Marketing

Hootsuite

But content about jet-lag reducing seat lighting may speak to airlines. The return on these investments may not seem obvious at first, but building trust, reputation, and authority has long-term benefits. For example, Recaro makes seats for various industries, including automotive and aerospace. View this post on Instagram. Brandwatch.

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How to Use Social Media for Crisis Communications and Emergency Management

Hootsuite

But in a crisis, bad information doesn’t merely damage reputations, it can be outright dangerous. Source: Spin Energie. And if your social listening strategy is optimized, your team can continue to monitor audience sentiment around your brand, as well as track what’s happening with your competitors and industry at large.