article thumbnail

Monday Roundup: #PRAXIS2015

Waxing UnLyrical

Cannes PR Lions 2015: Looking Back on New PR’s Bright Future. Luxury & CSR in Asia: reconciling apparent contradiction. Why: “It is a challenge for luxury brands to find the right CSR strategy; often a campaign is short-term and an add-on to an existing platform and not clearly defined. ” 5. .”

CSR 100
article thumbnail

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction. Want to save your organization precious “human CSR capital?” Fantasy Dashboard: The Customer vs. the CSR.

CSR 128
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction. Want to save your organization precious “human CSR capital?” Fantasy Dashboard: The Customer vs. the CSR.

CSR 127
article thumbnail

7 Social Media Trends You Need to Add to Your 2017 Strategy

Rebekah Radice

it connects users with the content they’re seeking, no matter the platform. Multichannel marketing is the ability to interact with potential customers on various platforms. But within those moments rose a platform and medium made for marketing. Multi-channel marketing is, by now, a well recognized and essential strategy.

Trends 146
article thumbnail

7 Social Media Trends You Need to Add to Your 2017 Strategy

Rebekah Radice

it connects users with the content they’re seeking, no matter the platform. Multichannel marketing is the ability to interact with potential customers on various platforms. But within those moments rose a platform and medium made for marketing. Multi-channel marketing is, by now, a well recognized and essential strategy.

Trends 60