services-and-support services 
Convince & Convert
DECEMBER 6, 2023
Did you know 61% of customers are ready to walk away after just one unpleasant customer service experience? This leaves no doubt that your company’s success largely depends on your customer support. And it’s exactly why you should focus on providing holistic customer service through social media.
Convince & Convert
MARCH 14, 2024
So you’re at the point in your business where you’re looking to outsource support, whether it’s fixing an issue, auditing your current techstack, or attempting to scale, and you’re debating between hiring a consultant or an agency? First, let’s identify what exactly is the role of a consultant and an agency?
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Sprout Social
FEBRUARY 8, 2024
If you answered “we route these issues to the appropriate support agent”, then you’re probably familiar with the concept of customer service tiers. These tiers make it easy to provide all customers with speedy, reliable service regardless of the issue at hand, setting your team up to provide more quality customer service.
Social Media Strategies Summit
SEPTEMBER 22, 2023
Image source To help you determine what that looks like, we’ve created a 10-step process to deliver five-star customer service on social media. Define Social Media Customer Care Goals If you’re going to offer fantastic customer service on social media, you first need to figure out what “fantastic” actually looks like.
Social Media Strategies Summit
JANUARY 30, 2024
In this article, we’ve collated her top tips and insights, including: A framework for streamlining university social media communications Best practices for enhancing your team’s social media processes A real-life case study to support your attempts to consolidate accounts and align social media strategies Let’s get into it.
Social Media Strategies Summit
MARCH 6, 2024
The last thing you want is for all those posts to be seen by the wrong people — those with little or no interest in the product or service you sell. That way, you know how many people you can reach who are actively interested in your product or service, which helps you gauge the success of your campaigns. Sound familiar?
Webbiquity SMM
NOVEMBER 8, 2022
With social proof, prospective customers get an in-depth look at a product or service without wading through direct marketing or sales-focused copy. Testimonials: People who bought a product or service provide short, quotable statements reflecting their positive brand experiences. Image credit: Karsten Winegeart on Unsplash.
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