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Online reputation monitoring: What it is and why it’s important for business

Sprout Social

It’s no stretch to say that reputation management is more important than ever for brands today. From shout-outs to call-outs, brands need a pulse on many channels to keep a clean reputation. From shout-outs to call-outs, brands need a pulse on many channels to keep a clean reputation. How is online reputation monitoring done?

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Should Your Brand Consider Reddit?

Likeable

Facebook, Instagram, and TikTok stand out as the giants, but might not reach the exact audience you’re looking for. Reddit, on the other hand, is a niche social media platform that’s essentially a series of forums where users can share news, content, and interact with one another. Read on below. Currently, 22 percent of U.S.

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How to analyze customer reviews for brand insights

Sprout Social

Review analysis is the process of analyzing customer feedback from various sources such as social listening data, review forums, customer service data and surveys to get targeted brand insights. Manage brand reputation With rising consumer awareness, brands need to make sure they are always fostering a positive brand reputation.

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Dark Social in 2023: Here’s Why (and How) You Should Track It

Hootsuite

Facebook Messenger, Instagram, etc) Web traffic sources , if someone clicks a link to your website from an unsecured page. Private social media channels , such as closed Facebook Groups, private subreddits, or personal profile content shared only with friends/followers. Browsed a Facebook Group? Talked on the phone?

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Celebrate Community Managers Day in 2021

agora pulse

This is often on forums rather than the company’s main channels.). Building relationships with forums, micro-influencers, and third-party sites. Fast forward again to 2006 and the original Brat Pack of social media networks (Facebook, Twitter, and Linkedin) has been launched. To safeguard online reputation.

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Conversational analytics: How to use social listening for brand insights

Sprout Social

Important sources for conversational analytics include social media listening, virtual agent and chatbot interactions, customer care emails, review forums, sales calls and other feedback channels. These could be direct messages on your social channels or chatbots, or discussions on customer forums.

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The complete guide to online social listening

Sprout Social

Reality check: there’s more to listening than just the “usual suspects” such as Facebook and Twitter. When we talk about online social listening, we’re referring to social sites beyond “the big five” (Facebook, Twitter, Instagram, LinkedIn and Pinterest). Consider the sheer popularity of sites such as YouTube, Reddit and Quora.

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