Remove Demo Remove Marketing Remove Mobile Remove Questions
article thumbnail

Why P2P Texting Should Be Part of Your Marketing Strategy in 2021

Social Media Strategies Summit

As we head into 2021, marketers are reflecting on how much consumer behavior has changed over the course of the last year. SMS Marketing is One of the Fastest Growing Channels. A Prime Opportunity Within a Mobile-First Landscape. Brands are optimizing for mobile experiences. Source: smscomparison.com.

Strategy 209
article thumbnail

Chatbot Analytics 101: Essential Metrics to Track

Hootsuite

Your chatbot is the first point of contact for customer questions. Every question that your chatbot answers is one less task for your human team. Are your customers frequently escalating their chatbot questions to human agents? Analytics will show you what frequently-asked questions your chatbot can learn to answer.

Metrics 107
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

22 Facebook Messenger Stats Marketers Must Know in 2022

Hootsuite

A marketing solution that drives community and commerce? Whether they’re DM’ing their favorite brand on Messenger or chatting with their latest crush via WhatsApp, the proof is in the pudding that messaging apps are commonplace amongst mobile phone users (and around a third of the world’s population!). billion times. Source: eMarketer.

article thumbnail

18 Black Friday Marketing Strategies to Try in 2022

Hootsuite

Planning a Black Friday marketing strategy is the key to standing out in a large crowd of advertising. Don’t let planning your Black Friday marketing strategy frustrate you. Don’t let planning your Black Friday marketing strategy frustrate you. Here are 18 tried and tested marketing strategies to try for Black Friday!

Strategy 102
article thumbnail

10 Social Media Customer Service Templates for 2024

Hootsuite

Book a Demo What are social media customer service templates? They’re designed for use by busy social media marketers and content creators when interacting with customers and followers on social media platforms. Instead of typing out the same responses repeatedly, marketers can simply grab a template and customize it as needed.

Template 102
article thumbnail

How to Use LinkedIn Live: The Complete Guide for Marketers

Hootsuite

Through live streaming, it lets marketers connect with their communities in real-time. Otherwise, ask them to write down the best questions on a piece of paper. Consistency is key when it comes to effective marketing. Mobilize your LinkedIn community. Launch or demo a new product. Optimize your set up.

LinkedIn 111
article thumbnail

The 12 Top Benefits of Chatbots in 2023

Hootsuite

The size of the chatbot market worldwide is expected to hit a whopping $1.25 90% of consumers say the quick resolution of their questions is their most important customer service requirement. Answer your customer FAQs automatically Raise your hand if you’re sick of answering the same four questions over and over (and over) again.

FAQ 139