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10 Steps to Build Your Social Customer Care Strategy

Social Media Strategies Summit

And when one in three consumers prefers to contact brands via spoocial platforms, it’s clear that social media should play a key role in your customer care strategy. As your strategy evolves, consider adopting separate rules for different platforms based on how customers interact with you on those platforms. Positive comments.

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Case Study and Lessons Learned: App Product Launch and Awareness

Akamai Marketing

Case Study #2: Community Driven Product Launch. Listen: The City of Honolulu wanted to encourage adoption of the app and at the same time increase citizen engagement and conversation. For tracking and ease, the event and its communication was primarily executed through Twitter using hashtag #DaBusHNL. Background: .

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Unraveling Threads: Instagram’s Venture into Expanding Conversations

Oktopost

Threads is designed to be a space for sharing text updates and joining public conversations. But what really sets Threads apart is its tools for enabling positive, productive conversations. This means you can expect a safe, respectful environment for your conversations. Now, here’s the kicker. But that’s not all.

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Open Community Case Study – GoPlow

SocialFish

This post is part of our regular series of Open Community case studies, in which intrepid association blogger and freelance writer Deirdre Reid will be digging into associations (and other kinds of organizations when relevant) who are living and breathing their open communities in the ways we describe in the book.

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Social Media Case Study: Qdoba

Ari Herzog

Using a social media monitoring program, we listened to the conversations occurring in order to see what was being said and where it was happening. With the results of this “digital snapshot,” we made a decision to focus our efforts on Facebook, Twitter, and YouTube. Related posts: Case Study of 4 Companies on Twitter.

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2 Amazing Movember Case Studies That Will Make You Grow it Back

Convince & Convert

So, what was fueling the social conversation? From celebrating participant’s moustaches, fundraising efforts and even raising awareness for other company’s Movember campaigns, a steady stream of engaging content continues to be shared across Facebook, Twitter, Instagram, and YouTube. According to data from Topsy , there were 1.5

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4 ways to advance your agency with your social media strategy

Sprout Social

It provides a wealth of data and information to leverage in your pitches and client strategies. Lead by example and let your agency’s social strategy shine through. . Case studies are major marketing collateral and one of the best ways to establish proof that your agency can deliver quality work.