Sprout Social

FEBRUARY 18, 2020

Monitoring helps you with your brand perception and sentiment. Airlines have some of the busiest social media notifications around and it helps to keep an eye on brand keywords. Because of listening tools, Alaska Airline was able to quickly respond to a customer’s tweets that didn’t directly mention them. Jordan [link].

Social Media 136

Social Media Strategy Brands Airlines 136

Convince & Convert

JANUARY 21, 2016

President Obama delivered his final State of the Union address last Tuesday, and Twitter was all abuzz with #SOTU chatter. Overall, there were more than 950,000 Twitter mentions during the hour-long speech : While Obama addressed a host of issues, it did not include the sharp focus on gun violence that many expected.

Airlines 60

Airlines Pharmaceuticals Conference Automotive 60

Keyhole.co

JUNE 19, 2023

Catering to platforms like Facebook, Instagram, Twitter, LinkedIn, etc., It includes an analysis of context, sentiment, and the overall customer experience. based airline has a dedicated social monitoring team for all platforms, 24/7, responding to customer queries, complaints, and compliments. JetBlue Airways This U.S.-based

Social Media 52

Social Media UGC Content Loyalty 52

Convince & Convert

FEBRUARY 22, 2016

In an effort to promote the airline’s expanded year-round service to Palm Springs from San Francisco and New York, Virgin America is asking customers flying to and from PSP to play dress-up. To be fair, the airliner anticipated results like these. Business: Virgin America Launches #LetModFly. Calling all Mad Men fans!

Apple 60

Apple Airlines iPhone Hashtag 60

Twist Image

AUGUST 14, 2012

Who would have thought that 140 characters on Twitter could do so much damage to the character of a brand? The Halifax-based musician wrote a song and created a YouTube viral video sensation with United Breaks Guitars in 2008 after his guitar was busted during a trip on United Airlines. So, is United Airlines now a decimated brand?

Airlines 92

Airlines Wikipedia Publishing Price 92

SocMed Sean

NOVEMBER 14, 2011

Too many folks measure the success of a social media tactic on whether it “went viral” The reality is that many things go viral for negative reasons, just ask Nestle, Maytag, or United Airlines. Have you taken time to analyze what the sentiment is about your products and services?

Social Media 235

Social Media Social Networking Airlines SEO 235

Socialized

OCTOBER 1, 2009

If your last flight on jetBlue was really pleasant, you have good brand associations with the airline. If you accept that customer experience is an important component of your brand, then everything posted about your company on Twitter, Facebook, a blog, or anywhere else online is a tiny part of your brand.

Social Media 145

Social Media Brands Radian6 Banking 145

Twist Image

JANUARY 2, 2014

We seem to believe that the brands that are finding any type of success with this stuff are going big (skydiving from outer space, delivering gifts via baggage claim to unsuspecting airline passengers, etc.) We need Twitter and we need Facebook. The issue here is not what Facebook or Twitter have become. Next steps.

Content 104

Content Airlines Advertising Issues 104

Twist Image

APRIL 1, 2016

It was an original sentiment, when I started writing about it, well over fifteen years ago. In fact, when text messaging was first introduced, you could not text someone unless you were both on the same carrier, and the messages were limited to 140 characters (hint: this is why Twitter maintained that limitation, lest many people forget).

Mobile 40

Mobile Brands Yahoo Banking 40

Hootsuite

JUNE 29, 2023

You don’t necessarily have to sit back and accept public sentiment. million followers on Twitter, because the social media managers have done such a spectacular job of building the brand’s digital reputation. Chaos reigns when we let emotions rule our Twitter accounts. That’s where social sentiment tools come in.

Reputation 106

Reputation Strategy Brands HootSuite 106

Keyhole.co

OCTOBER 21, 2023

Using social media monitoring tools, you can record the mentions, conversations, reviews, and sentiments that might affect the success of your brand. Sentiment analysis: Analyze the exchanges’ emotional undertones. Limited Platforms: As of 2022, Keyhole mainly focused on Twitter, Instagram, and Facebook.

Social Media 52

Social Media Sentiment Reputation Analysis 52

Sprout Social

DECEMBER 5, 2023

Several brands, including United Airlines, have reportedly lost patrons and billions in value due to their poor management of the Flight 3411 incident involving a forcefully removed passenger that went viral online. Brand24 features a tool that analyzes the performance of your keywords based on social media reach and sentiment analysis.

Reputation 98

Reputation Software Tools Sentiment 98

Hootsuite

MAY 16, 2023

Social media reputation management is the practice of observing and shaping how people perceive your brand on social media platforms like Facebook, Twitter, and TikTok. It continues with steps to mitigate negative sentiment. Sentiment analysis is the contextual review of brand mentions. Hootsuite has you covered.

Reputation 108

Reputation Social Media HootSuite Sentiment 108

Hootsuite

JUNE 2, 2022

The intention was to offer a cheeky take on this sexist phrase and celebrate its female restaurant chefs, but the tone got lost on Twitter and the fallout was swift. En raison d’une situation hors de notre contrôle, un lien avec du contenu inapproprié a été publié sur notre compte Twitter. Hypocritical posts raise hackles, too.

Social Media 145

Social Media Tips HootSuite How To 145

Sprout Social

AUGUST 27, 2020

Why is this still going like im legit wondering like if yall want to write a fan fic go ahead but dont blast it on Twitter. Consider building a social listening topic centered around the issue at hand to measure sentiment, track the scope of the conversations and provide further insights for your leadership. Are they demanding action?

Brands 135

Brands Sentiment Social Media Management Issues 135

Visually SM

SEPTEMBER 17, 2015

The downside is that increasing your impressions doesn’t necessarily mean you’re increasing the positive sentiment around your brand. One amazing example is Royal Dutch Airlines which has surpassed its industry average of 11.3% Utilize relevant hashtags. Try real-time marketing. Look to past successful content. Engagement Rate.

Metrics 145

Metrics Social Media Airlines Social Media Management 145

Keyhole.co

JUNE 30, 2021

Every day, social managers involved in the social listening struggle with questions like “Are positive sentiments towards our brand growing or going down?” Brand Sentiments: check what sentiments were in those mentions – positive, negative, or neutral. For example, KLM airlines ran a campaign called KLM Surprise.

Data 108

Data Social Media Strategy CPC 108

Convince & Convert

APRIL 28, 2010

Would the VP of Customer Satisfaction of Southwest Airlines have called Kevin Smith at home (after he was kicked off a plane for being too portly), if Kevin Smith did NOT have 1.6 million followers on Twitter? Fly more miles, get priority seating on an airline. The reality is, there’s never been a level playing field.

Social Media 147

Social Media Strategy Influencer Social CRM 147

Hootsuite

JUNE 13, 2022

Maybe your brand owns the conversation on Twitter but doesn’t show up on Facebook. Insights drawn from sentiment or topic analysis can help inform your brand’s voice , engagement plan, and content. Insights can help you gather mentions from a variety of platforms, including Twitter, Facebook, Instagram, YouTube, Tumblr, and more.

Social Media 144

Social Media How To HootSuite Metrics 144

Visually SM

SEPTEMBER 17, 2015

The downside is that increasing your impressions doesn’t necessarily mean you’re increasing the positive sentiment around your brand. One amazing example is Royal Dutch Airlines which has surpassed its industry average of 11.3% Utilize relevant hashtags. Try real-time marketing. Look to past successful content. Engagement Rate.

Metrics 100

Metrics Social Media Airlines Social Media Management 100

Keyhole.co

MARCH 1, 2023

Every day, social managers involved in the social listening struggle with questions like “Are positive sentiments towards our brand growing or going down?” Brand Sentiments: check what sentiments were in those mentions – positive, negative, or neutral. For example, KLM airlines ran a campaign called KLM Surprise.

Data 52

Data Social Media Strategy CPC 52

Buzz Marketing for Technology

JULY 29, 2015

This webinar featured Ira Haberman ( @ irahaberman ) Director of Storytelling at BrainRider, Ned Kumar (@ nedkumar ) Digital Strategist for FedEx and Sean Williams (@ Colorado2NYC ) Consumer Promotions Social Media at JetBlue Airlines. You can also scan the highlights of this webinar on Twitter by reading the Storify below.

Data 100

Data Storify Strategy Airlines 100

Convince & Convert

JULY 27, 2012

We were on a multitude of airlines during that trip. One of the airlines we were on, I won’t name them, but they are the official airline of a country that borders ours to the north. I’ve been on that airline a few times, because we do a fair amount of work in Canada, and I speak up there a lot. Eric: Yeah.

Airlines 115

Airlines Sentiment Hotels ROI 115

Sprout Social

MARCH 31, 2020

For example, the Indian branch of Dutch airline KLM had to apologize for a now-deleted insensitive tweet regarding the fatality rates on airplanes based on where passengers are sitting during a flight. It was never our intention to hurt anyone's sentiments. pic.twitter.com/Mjw6qJ5bET. The post has since been deleted.

Social Media 134

Social Media Sentiment Examples Issues 134

Hootsuite

OCTOBER 21, 2020

According to Hootsuite polls run on LinkedIn and Twitter , the best platforms are LinkedIn, Facebook, Instagram and Twitter. And for Charles Schwab’s @Schwab4RIAs Twitter account, that’s what matters. — Twitter Business (@TwitterBusiness) October 11, 2017. Salesforce has no less than 10 official Twitter accounts.

B2B 98

B2B Social Media Tools Tips 98

Hootsuite

MARCH 27, 2020

For example, the usually mouthy Pop-Tarts Twitter account (along with many of our favourite snarky foods ) went silent for 10 days as the COVID-19 pandemic started its spread across North America. – An excerpt from @alexshibutani’s Twitter thread. If you’re using a social media scheduler, you’ll want to unschedule upcoming posts.

Social Media 145

Social Media How To Policies Team 145

Sprout Social

APRIL 6, 2023

Chatbots typically operate within SMS text, website chat windows and social messaging services—like Messenger, Twitter, Whatsapp and Instagram Direct—to receive and respond to messages. One example is Domino’s Pizza’s Twitter. What is your order number? Another chatbot marketing example is Fandango.

Marketing 80

Marketing Airlines Conversation Team 80

Webbiquity SMM

MARCH 4, 2014

Companies that have these three elements in place can create critical new brand assets (such as content from customers or insights from their feedback), open up new channels for interactions (Twitter-based customer service, Facebook news feeds), and completely reposition a brand through the way its employees interact with customers or other parties.”

Review 205

Review Radian6 Guidelines Policies 205