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How to Cut Costs with Your Own Support Community

Techipedia: Tamar Weinberg

You have the opportunity to build a library of content populated largely by your own customers. As a result, it requires a much larger resource library to keep customers up to speed. Customers visit to ask questions and share knowledge, finding and sharing answers that power a tight-knit group of brand advocates. Like this post?

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The Audacity of Free: The Products and Services Edition

Techipedia: Tamar Weinberg

Consequently, I got chewed out both on Twitter and following that on her own blog, telling me that I should have responded nicely and recommended the library. I know everyone does it a bit differently… Reply Tamar Weinberg July 29, 2010 at 9:16 am And another amen! Reply Tamar Weinberg July 29, 2010 at 10:58 am Yeah.

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