Convince & Convert

JULY 28, 2010

Have them document EVERY question they receive. Here are some tips to help you uncover the transactional or informational rough edges that you can smooth using the sandpaper of good, relevant content: Ask your customer service team. When you find a pattern, create content to address it. This is the strategy of creating a Social FAQ.

Social Media 150

Social Media Strategy Consultant B2B 150

Rebekah Radice

DECEMBER 5, 2016

But what I believe we’ll see in 2017 is the return of true community building. ” Many saw social media as a one way conversation, never bothering to cultivate a community. Document these and keep them prominent in your mind. Those days are over and it’s reflected in the data. Finish the sentence: “Only we _.”.

Trends 146

Trends Social Media Strategy CSR 146

Rebekah Radice

DECEMBER 5, 2016

But what I believe we’ll see in 2017 is the return of true community building. ” Many saw social media as a one way conversation, never bothering to cultivate a community. Document these and keep them prominent in your mind. Those days are over and it’s reflected in the data. Finish the sentence: “Only we _.”.

Trends 60

Trends Social Media Strategy CSR 60