Why Doesn’t Your Company Have a Social Media Voice Document?

SocialFish

A Social Media ‘Voice’ document. Or is it a tone document? For organization’s sake – let’s say that your Voice document should include Tone. What should be included in your company’s ‘Voice’ document? Well, why not?

Everything You Need To Know About Online Community Management

SocialFish

I’ve partnered with Ben Martin of Online Community Results to offer an on-demand, crash course on the Essentials on Online Community Management (EOCM). We designed this course for community managers (full or part-time) and the executives who oversee community management.

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Using Online Community to Increase Member Retention

SocialFish

And of course I was excited to get a chance to talk about my favorite subject, online community, with my friend Josh Paul , in the session we presented yesterday, Using Online Community to Increase Member Retention. Two of these three can be addressed/alleviated with online community.

NEW! Essentials of Online Community Management On-Demand Course

SocialFish

I’ve partnered with Ben Martin of Online Community Results to offer an on-demand, crash course on the Essentials on Online Community Management (EOCM). We designed this course for community managers (full or part-time) and the executives who oversee community management.

Course 251

Cool Social Tools: Small World Labs Community

SocialFish

———— Cool Social Tools: Small World Labs Community. What Is an Online Community? Enterprise-Level Community Platform. Document Collaboration. Effective communities provide opportunities and prompts to move your audience up the engagement pyramid.

Two Key Questions for Every Community Manager

SocialFish

Online Community Management is a profession that has seen a huge boom and evolved over these last couple of years. For Community Managers, this has happened fast; we’re still trying to develop key concepts that will help current and future Community Managers do the job.

[You need this!!] Essentials of Online Community Management On-Demand Course

SocialFish

I’ve partnered with Ben Martin of Online Community Results to offer an on-demand, crash course on the Essentials on Online Community Management (EOCM). We designed this course for community managers (full or part-time) and the executives who oversee community management.

Course 217

Community Un-Managing: Cheat Sheet for Community Managers and Tips for Companies

SocialFish

I recently left my position managing social media and online community for a large professional association. This is one that an individual community manager probably has little control over, as access is likely controlled by the company.

A Tale of Two Communities Part II – Salesforce.com

SocialFish

This post is the second in a two-part series where guest blogger Garry Polmateer , former association executive currently working at NimbleUser helping organizations with Salesforce, looks at two online brands through the lens of the concepts in our book, Open Community.

Open community and clarity over control: American Nurses Association

SocialFish

ANA is seeking comments of nurses, nursing students, and anyone in the general public on this document. If you are interested in participating in this review please download the document and submit your comments via the online form below by 5:00pm EDT on June 9, 2011.

The Many Roles of an Internal Community Manager

Social Media Strategery

When someone in the communications industry refers to a “ community manager ,&# they are usually referring to someone that can manage the online relationships for a particular brand, using tools like Facebook, Twitter, and blogs. The Internal Community Manager wears many hats.

Guerilla Community-Building Group Provides Insight to Modernizing Your Organization

SocialFish

I recently discovered an emerging New York City community/organization called The Office Hero League that seems to be providing the same value to the members of their community that an association would provide.

Guerilla Community-Building Group Provides Insight into Modernizing Your Organization

SocialFish

I recently discovered an emerging New York City community/organization called The Office Hero League that seems to be providing the same value to the members of their community that an association would provide.

How to Be the Architect of a Passionate Community

Convince & Convert

Since that talk though, I’ve started thinking about rooting that back to general community/social media management. From there, I’ve realized that we continuously read articles with tips for community management, rather than community building. However, most of us are tasked with being the architects for a brand’s online presence and community rather than managing big brands and pages. Facebook Analytics documents the actions taken on your page as “Stories.”

Google+ Communities Yay or Wait and See?

Janet Fouts

I don’t know about you but I’ve gotten more than a dozen invitations to Google+ communities in the last couple of days. In case you’re not aware of what that means, Google+ launched a new feature, Google+ Communities on Dec 6. The future of Google+ Communities.

10 Problems Keeping Your Online Community from Being Great

SocialFish

The problem: The initial inclination when building an online community is volume. And then after you reach an acceptable, beefy threshold – that’s when you start to sculpt your community. Your community manager is an outsider. Have a community of Hybrid car owners?

9 Problems Keeping Your Online Community from Being Great

SocialFish

The problem: The initial inclination when building an online community is volume. And then after you reach an acceptable, beefy threshold – that’s when you start to sculpt your community. Your community manager is an outsider. Have a community of Hybrid car owners?

What Kind of Online Community Do You Have Behind Your Firewall?

Social Media Strategery

Unfortunately, as many have already discovered and many more will continue to discover, successful communities are dependent on many variables, from the accessibility, speed, and reliability of the technology to your community managers.

The Complete Guide to Facebook Groups: How to Create a Group, Build a Community and Increase Your Organic Reach

Buffer Social

Facebook has recently launched Groups for Pages, enabling the 70 million+ Pages on Facebook to create their own unique communities and feeds. And more importantly, how do you build an engaged community in your Facebook Group? How to build an engaged community in your Facebook group.

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Social Networking For a Cause: The Power of Online Communities

Saying It Social

Saying It Social Your Social Media Marketing Resource Home About Polls Our Services Testimonials Social Networking For a Cause: The Power of Online Communities I’d like to use this blog post to step out of our social-networking-for-business mentality and talk a little bit about using social networking for special causes. More here: Social Networking For a Cause: The Power of Online Communities … [.]

Find Your Online Tribe: Building an Instagram Community on a Low Budget

Sprout Social

Building up a loyal community is an important aspect of any marketing strategy. On Instagram you have an unique opportunity to create a community that can extend beyond your brick-and-mortar store. Interact with your community.

Five Takeaways from the 2012 State of Community Management Report

Jeff Esposito

One of the more interesting, but challenging, aspects of my job is community management. Effective managers do not view their community as tied to a specific technology or network, but rather as a group of users who share principles and interests. 2012 State of Community Management.

Red Cross – Updated Social Engagement Handbook [Resource]

SocialFish

View this document on Scribd. Content Strategy From the Trenches Implementation Open CommunityThis is the handbook that the National office of the Red Cross share with their local units (like chapters). Pretty self-explanatory and definitely awesome.

How The World’s Top Fitness Brands Are Building Social Community To Grow Their Business

Pixlee

Intensely passionate communities have formed around types of exercise and activities, and members share details of every training session and achievement across all forms of social media. Community is a competitive advantage because members encourage, motivate, and help one another. I spoke to executives from several top fitness brands to get an understanding of how they are maximizing the potential of social community. Community Needs To Be Part Of The Company’s DNA.

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How to Keep Your Social Media Cool for The Summer

Ignite Social Media

Provide your coverage person with all the documents and information they’d need to complete the work. Consider how many Community Managers are on your team and what your brand’s coverage hours are. Summer: Longer days, warmer weather, and busier workdays.

Tap User Psychology to Build an Indestructible Community Around Your Blog

ProBlogger

Many blogs attempt to build a community, but few succeed. However, if you want your blog to be the hub of a major community, then you need to develop a strong sense of community. There is decades of advice about building a sense of community.

Why Every Writer Needs an Online Community

ProBlogger

these people need supportive communities in order to develop their craft. That’s where online communities come in. Online writing communities, like Writers’ Café , Writers’ Beat , or my company’s Foboko , enable bloggers to get help throughout the process of creating an ebook, a short story, a report, or any other blog post. Everything’s stored in one place; it functions like an online document that tracks every change made by every user.

2012 Is The Year of Visual Communication

Mindjumpers

Now, more than ever before, technology has made it easier to take part in visual storytelling with online communities. The world is being well documented all over and people share images like never before.

Top 5 Social Media Password Security Mistakes

Ignite Social Media

Whether it be the metrics team pulling data, the community manager responding to comments, or the paid team putting dollars behind a post, a handful of people will end up needing access to certain accounts. source. Keeping online accounts secured is a major priority in the digital world.

From Shared Databases to Communities of Practice: A Taxonomy of Collaboratories

Buzz Marketing for Technology

From shared databases to communities of practice: A taxonomy of collaboratories. From Shared Databases to Communities of Practice: A Taxonomy of Collaboratories. The types are: Distributed Research Centers, Shared Instruments, Community Data Systems, Open Community Contribution Systems, Virtual Communities of Practice, Virtual Learning Communities, and Community Infrastructure Projects. Community Data Systems. Virtual Community of Practice.

Why We Still Love Twitter

Likeable

But this post isn’t about dwelling on already well-documented areas of improvement—areas which, if we’re honest, tend to exist across platforms. Community Management/Customer Service. Uncategorized Best Practices Community Management Real-Time Strategy TwitterAh, Twitter.

Improved Social PR via the Employee Advocacy Route

Waxing UnLyrical

Document your plan. Community Strategy employee advocacy leveraging employees for PRGuest Post by Jessica Davis. When doing my due diligence for this post, I came across a transcript of the #PRprochat that happened in July 2014.

Personal Branding: Authenticity vs Transparency – Do You Know the Difference?

Pam Moore

As many brands are challenged to become human, engage with their community of customers, prospects, stakeholders, and competition a few of the questions we hear most are: What do I talk about? Who is in your community?

Introducing Users to the Concept of Meeting Workspaces in MOSS 2007 | NetworkWorld.com Community

Buzz Marketing for Technology

helps users feel more comfortable about document security and provides a â??customâ?? Friday, June 27, 2008. Research Centers. Security. Anti-Virus / Spyware / Spam. Compliance & Regulation. Firewalls / VPN / Intrusion. Services. Cisco Security Watch. Microsoft Security Watch.

How to Hire and Partner with a Social Media Marketing Agency for Maximum Success and ROI

Pam Moore

You don't have well defined and documented business goals and objectives for which to align social media. Hiring a social media marketing agency is a big decision. Same goes for a digital marketing or branding agency.

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23 Tips to Build a Brand that is a Sweet Orange in a World of Bitter Apples

Pam Moore

Those three words should be the foundation for how your brand looks, smells and tastes to your audiences and community. This document will also be very useful if you hire a consultant or agency. How do you build a brand that is a sweet orange in an online social world of bitter apples?

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How to Hire and Partner with a Digital or Social Media Marketing Agency to Grow Your Business

Pam Moore

You don't have well defined and documented business goals and objectives for which to align social media. Social Profit Factor Training System + Member Community can help you ignite your online social brand, tribe and business results!