Brand Monitoring Platform Posterous Social Networking 
Firebelly
JANUARY 13, 2010
People log on to Facebook to interact with their friends and brands, NOT to be bombarded with with your conversations on another platform that dont apply to them. Note: The biggest offenders Ive noticed seem to be those who like to consider themselves "social media savvy" and think they need to be everyone at once always.
Sprout Social
APRIL 15, 2024
What platform should the team use to make updates and announcements? Is the crisis significant enough to share information publicly on social media, or should you talk to customers through other platforms like email? Monitor customer communication online and reply to any social media comments as soon as possible.
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